Operations Manager Position Available In Hillsborough, Florida

The Department of Emergency Medicine at the University of South Florida, Morsani College of Medicine provides clinical care at Tampa General Hospital across three sites (a Level 1 trauma center and two free-standing emergency departments), representing over 120,000 patient encounters per year with over 40 faculty members. Outpatient clinical services continue to expand in addiction and primary care sports medicine. The three-year USF EM residency program began in 2003 and graduates 10 residents per year with a board pass rate of 96%. USF EM is highly integrated into undergraduate medical education. USF EM operates a robust acute care research program and clinical, research, and education programs in EMS, Social EM, Ultrasound, Sports Medicine, Toxicology, Healthcare Administration Leadership and Management (HALM), and Simulation. USF EM provides post-graduate fellowship training in EMS, simulation, ultrasound, and

HALM. USF EM

faculty provide leadership for Florida Poison Control, City of Tampa Fire Rescue, Pinellas County

EMS, TGH

Interfacility Transport/Aeromedical Services, CAMLS, and the Florida Center for EMS, as well as coverage of the NFL, NHL, and many local events. This position reports to an Assistant Director, Associate Director, Director or other appropriate administrator. The Operations Manager must be able to use a high degree of initiative and independent judgment. This position requires human and financial knowledge to manage an operation of an area/unit or department. This position also requires the ability to resolve daily issues that arise in the department, excellent communication skills and the ability to develop and maintain highly effective working relationships.

• This position requires a Bachelor’s degree, with at least one year of customer service experience; or a Master’s degree in Hospitality, Business or related.

Degree Equivalency Clause:

Four years of direct experience for a bachelor’s degree.

The University of South Florida is a high-impact global research university dedicated to student success. Over the past 10 years, no other public university in the country has risen faster in U.S. News and World Report’s national university rankings than USF. Serving more than 50,000 students on campuses in Tampa, St. Petersburg and Sarasota-Manatee, USF is designated as a Preeminent State Research University by the Florida Board of Governors, placing it in the most elite category among the state’s 12 public universities. USF is a member of the American Athletic Conference. Working at USF With more than 16,000 employees at USF, the University of South Florida is one of the largest employers in the Tampa Bay region. At USF you will find opportunities to excel in a rich academic environment that fosters the development and advancement of our employees. We believe in creating a talented, engaged and driven workforce through on-going development and career opportunities. We also offer a first class benefit package that includes medical, dental and life insurance plans, retirement plan options, tuition program and generous leave programs and more. To learn more about working at USF please visit: Work Here. Learn Here. Grow Here .

• Manage and oversee the supervision of employees, which includes work allocation, training, promotion and enforcement of internal procedures and controls, and problem resolution.
• Develop or assist with the development and implementation of policies and procedures consistent with those of the organization to ensure efficient and safe operation of the unit.
• Participate in development and implementation of objectives and short-and long-range planning; develop and implement projects and programs to assist in accomplishment of established goals.
• Oversee all facets of the daily operations and business practices of the organizational unit, ensuring compliance with the University, state, and federal laws, policies, and regulations.
• Assist in responding to customer inquiries, serve as customer service representative, and model and ensure best customer service practices.
• Monitor revenue and expenses to ensure budgetary goals are met.
• Compile statistics and other information in order to provide reports to upper management and others
• Performs other duties as assigned.