Cage & Player Services Shift Manager Position Available In Miami-Dade, Florida

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what where Cage & Player Services Shift Manager
Magic City Casino
450 NW 37th Ave
Miami, FL 33125
Casino
Managed By Wind Creek Hospitality
Full-Time
Description
Job Overview
The Player Services Shift Manager oversees and manages the day-to-day operations of the Player Services department, while ensuring that the Supervisors, Leads, Player Services Representatives and Concierge adhere to all departmental SOPs, guest service standards and compliance regulations.
Purpose
Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Duties And Responsibilities
Manages the day-to-day operations of Player Services; Works in the capacity of subordinates as needed
Maintains a complete understanding or our Direct Mail offers, the redemption process of those offers and all promotions
Ensures all departmental SOPs, and compliance regulations are strictly adhered to; Manages Supervisors, Player Services Reps, and Concierge to ensure that they are in compliance with policies and procedures
Ensures effective communication with other departments; Interacts with department manager by providing pertinent information; Assist other departments as needed
Assists manager/director in maintaining security and accountability of casino funds located in the Player Services area during assigned shift
Provides on-going training and information to new and existing personnel
Conducts employee counseling/coaching and disciplinary action when necessary
Helps resolve any overage/shortages that may occur during their shift
Handles any customer inquiries or complaints and follows up with proper documentation
Assists manager in scheduling staff according to company needs, approves or denies PTO requests and prepares employee evaluations
Provides prompt, friendly and courteous service to all guests in a confidential manner, and maintains the confidentiality of all gaming records
Provides weekly performance reports and performs service audits on Player Service Representatives in sponsor groups on a weekly basis
Completes evaluations for representatives in sponsor groups based on performance metrics
Manages Leadership Development projects, including but not limited to scheduling and inventory Authorizes comps for guests as designated by management
Assists the Player Services Management Team in assuring that all team members provide excellent guest service
Monitors and manages team member morale and departmental cleanliness
Proactively submits recommendations for improvement Other duties and responsibilities as assigned
Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying)
High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
Must be twenty-one (21) years of age or older
Bachelor’s Degree in Related Field AND two (2) years Supervisory experience

• required
  OR Four (4) years’ experience in a Management position
• required
  OR Three (3) years’ experience in a Supervisory position with Wind Creek Hospitality
• required
  OR Six (6) years’ experience as a Dual-Rate Supervisor/Lead in a Wind Creek Hospitality Department
• required
  OR Four (4) years’ experience in the hiring position’s Department
• required
  Four (4) years of high volume cash handling experience
• required
  Proficiency with 10 key calculator
• a skills test will be administered and candidate must achieve at least 70% skills pass rate
• required
  Proficient in math
• a skills test will be administered and candidate must achieve at least 70% skills pass rate
• required
  Knowledge in Microsoft Word and Excel programs
  Experience working with coin and currency counters
  Must successfully pass job interview, including a guest service audition
  Excellent oral and written English communication skills
  Must be able to walk or stand for 100% of assigned shift
  Must have the ability to make precise decisions without compromising the integrity of the company
  Must be able to lift a minimum of 50 pounds
  Must be able to get along well with all levels of the organization and excel in a team-oriented environment
  Willing to travel and participate in training as recommended or required
  Willing and able to work various hours and shifts, including nights, weekends, and holidays
  Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Florida Statues and remain in good standing with the Florida Gaming Control Commission as a requirement for this position
  Demonstrated ability to communicate effectively, both verbally and in writing in both English and Spanish•required
  Willingness to work in a smoke or secondary smoke environment
  Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.

Posted May 5, 2025
15 Magic City Casino
Magic City Casino is located southeast of Miami International Airport at 450 NW 37th Avenue in Miami, FL. It features a 305,624 sq. ft. casino with over 900 of the most popular Las Vegas style slot machines, live seasonal Jai-Alai, and a Poker Room featuring Ultimate Texas Hold’em, Three Card Poker, High Card Flush, and DJ Wild Stud Poker and sits on 30 acres.
Guests enjoy live musicians and comedians on stage and dine in the 1952 Cafe which offers classic favorites and a Sunday Brunch buffet, as well as live simulcasting on major sports events on big screens and personal TV’s. The Poarch Band of Creek Indians own Magic City Casino. They are a federally recognized tribe of Native Americans with reservation lands in lower Alabama, which focuses on creating business opportunities within the tourism, hospitality, manufacturing, and retail sectors, and also executes and oversees building, construction and development projects.
PCI’s diversification has created many job opportunities across the nation. They have reinvested in more than 40 businesses across a range of industries stretching from Chicago to Curaçao.
Wind Creek Hospitality, a subsidiary of PCI, plans to redevelop the site into a luxury resort adjacent to the casino. As the principal gaming and hospitality entity for the Poarch Creek Indians, Wind Creek (WCH) is leading the industry as one of the fastest-growing resort brands. Wind Creek currently operates 11 distinct properties in the U.S. and Caribbean with exciting new locations, such as Wind Creek Chicago Southland. Beyond state-of-the-art gaming that features popular slots, traditional table games, sports betting, and online social gaming, Wind Creek’s resort amenities provide top-notch entertainment, luxurious hotels, upscale and casual dining, world-class spas, shopping, family-friendly activities and much more.