USPIS ISC Site Supervisor MIA Position Available In Miami-Dade, Florida

USPIS ISC

Site Supervisor

MIA 2.7 2.7

out of 5 stars 2100 NW 42nd Avenue, Miami, FL 33126

Descriptions/ Job Summary:

Site Supervisor Job Type:

Full-Time, Salary Non-exempt Competitive pay based on experience Global K9 Protection Group LLC is looking for a dedicated and passionate Site Supervisor to serve as an integral part of the GK9PG Team.

Responsibilities:

First line supervisor for GK9PG employees at station location in support of the International Service Center (ISC) for the United States Postal Inspection Service (USPIS). The USPIS ISCs must adhere to the

USPIS 3PK9

Program and procedures outlined in the most recent version of the USPIS Playbook. Provides site specific input to the Area Manager as required. Serve as the first level of client interface with GK9PG leadership at each site. Serves as the first level of compliance accountability for site. Enforces all GK9PG policies and procedures to include the USPIS Playbook. On-leash training and screening (20-hour per week). Works to create new business and opportunities for growth in the region. Oversee Operational Implementation Plans and ensure adherence to all contractual regulations. Monitors and assists with badging in region as required and perform functions of the corporate signatory authority for the company as required. Manages GK9PG equipment (accountable and expendable). Projects a positive image of the organization to employees, customers, the industry, and community. Oversees operational efficiency, ensuring each site is reaching goals set by company leadership. Seeks to improve customer service and satisfaction through effective communication, policy and procedural changes. Investigate discrepancies within operation. Reviews, analyzes, evaluates and updates canine operations procedures as appropriate. Ensure compliance with GK9PG policy enforcement. Implements and enforces policies and procedures that will improve efficient operations. Ensures presence of adequate and safe work environments. Performs other related duties as assigned. Administrative oversight of schedules. Create and manage site event, daily operations, and training schedules and maintain a 2-week minimum publish deadline, monitor employee punches for accurate labor allocations, approve and manage PTO, manage and minimize overtime (all overtime requires approval by SVP of Operations). Administration of policies and procedures. Know and enforce policies laid out in the current version of the employee handbook. Fulfill reporting and information requirements from supervisor. Coordinates requested TDY support with supervisor to support operational demands. Facilitate badging (where required) and other administrative requirements from clients/stakeholders to ensure handlers have access to warehouses. Manages GK9PG equipment for the site; maintains / updates inventory of accountable and expendable equipment/supplies with GK9PG Logistics Section; initiates reorder, or purchase procedures as required. Perform functions of the signatory authority for the company when required. Employee development and counseling. Includes both informal coaching/mentoring as well as formal counseling. Developing and implementing PIPs as directed for employees with patterns of not meeting standards. Client/Customer Interface. Acts as the face of the company on site to represent company equities and resolve disputes with clients at the warehouse level. Minimum 20 hours of on-leash screening and/or training. Facilitates new employee orientation and OJT requirements Maintain employee engagement. Manage training and compliance requirements. TSA/Company requirements include CETA, BA, Recertifications, SSI, K9 Care, AR Training, etc. Ensure proper document reporting as directed by training and compliance staff. Enforce monthly K9 maintenance/preventive medication and ensure proper documentation according to training and compliance staff. Facilitate site or client specific training. Ensure sustainment cart procedures outlined in the USPIS Playbook are adhered to at all times. Reviews and ensures proper uploads in GlobalView for all compliance requirements Ability to work well in a team environment and to multi-task under tight deadlines. Analyze situations, provide suggested alternatives, and implement solutions. Ability to exercise discretion and maintain confidence. Comprehensive knowledge of Microsoft programs (excel, power point, MS project, etc.). Willing to travel domestically to cover stations when necessary. Ability to communicate effectively verbally and in writing. Computer utilization to support mission efforts. Mentors, inspires and champions employees for continued growth and development. Excellent interpersonal skills. Ability to establish and maintain effective working relationships. Ability to balance team and individual responsibilities; contributes to building a positive team spirit. Effectively communicate customer related issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints. Able to lead others with tact, respect, and professionalism. Reach across organizational lines to integrate and streamline essential functions. Proven organizational skills and attention to detail. Ability to create, to maintain, and prepare records and reports. Able to perform tasks with minimal or no oversight. Strong organizational, time management, and analytical skills. Must be able to prioritize multi-tasking. Able to effectively complete work in a timely manner. Able to identify problems, suggest and implement solutions, and react to change with a high degree of attention to detail and foresight. Able to work outside normal business hours including weekends as needed. Monitor station efficiency and overtime. Timely and accurate reporting to leadership, compliance, etc. when required.