M&E Team Leader Position Available In Kennebec, Maine

M&E Team Leader at American Express Global Business Travel in Augusta, Maine, United States Job Description Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. The M&E Team leader advises and coaches the activities of assigned personnel to ensure all customer service levels and results pertaining to accounts assigned are achieved. Leading all aspects of sourcing and planning of SMM (Strategic Meetings Management) programs, providing client and team support and training, and leading special projects. Oversees a team of dedicated, variable, exempt and non-exempt team members who support proposal development, sourcing, contracting, planning and budget development for assigned programs.

What You Will Do:

People Management + Ensures team members are trained on Standard Operating Procedures (SOP), policies, performance reviews, client specifics, company strategies, values, administration and maintaining compliance + Coaches and develops team members by providing feedback on performance expectations and assisting with development plans. Conducts one-on-one meetings on a regular basis to provide a consistent environment for collaboration and coaching. + Encourage the sharing of industry trends, ideas, special educational opportunities, and standard processes. + Leads weekly team meetings with team to discuss volume, efficiency, customer results, process, and service levels. + Serves as a mentor in the areas of forecasting, costing and budgeting, and reviews team members’ program budgets. + Act as subject matter authority (SME) to ensure consistency and training for all, using standard process approach, experience and knowledge. Relationship Management + Participates in client meetings and presentations to explain operational processes, review contractual statistics and workload, and resolve challenges. + Resolves customer inquiries which have been raised, and coaches team members to research and resolve customer inquiries. + Communicate leads and assist with costing, proposals, letters of agreement, and results on renewal business for the account, i.e. destination expertise and budget development. + Develops strategic partnerships with multiple contacts within clients. + Maintains proactive, positive, open line of communication with client to ensure understanding of expectations and client happiness. Financial Management