Director, Substance Use Services Position Available In Davidson, Tennessee

Director, Substance Use Services Director, Substance Use Services locations
MHC Nashville, TN
time type
Full time
posted on
Posted 5 Days Ago
job requisition id

JR100902

Ranked one of Tennessee’s top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals. Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness. Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee. Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis. If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you!

JOB SUMMARY

 The Director, Substance Use Services oversees the daily operations of the Substance Use Services program ensuring the delivery of high-quality care to patients. This position requires managing administrative functions, supervising clinical, and support staff, and ensuring compliance with healthcare regulations. The role includes strategic planning, resource management, and fostering a collaborative environment to meet organizational goals and community needs.

RESPONSIBILITIES

Assist the Medical Director and VP, Clinical Services & Quality in operating a clinically and fiscally sound program. Provide leadership and supervision to the SUD team to ensure outcomes are met and promote overall health. Oversee SUD grants and required tracking and reporting. Ensure program protocols/policies and procedures are carried out. Develop plan with VP, Business Development to educate community referral sources of services offered at SUD and referral criteria. Develop a network of strong referral sources necessary to meet services census growth goals. Closely monitor discharge rates and make necessary adjustments as clinically appropriate to address problematic discharges. Provide education to internal teams about SUD criteria and referral process. Develop and implement protocols to ensure care documentation is reviewed and is individualized and clinically appropriate. Meet with Medical Director to review program development and adherence to treatment guidelines. Review MCO Buprenorphine Performance reports regularly and develop plans to address areas that do not meet performance expectations. Attend team meetings as needed and ensure a multi-disciplinary approach in conjunction with therapist/team lead. Facilitate Quality Improvement to enhance program quality and promote program growth. Ensure prompt responses regarding grievances/complaints. Attend community/payor meetings as the MHC representative as needed. Assist with TDMHSAS licensure and other complaints and ensure an appropriate outcome with documentation. Ensure timely and appropriate documentation as required by the organization. Assist with any insurance/authorizations as needed for payors as needed. Analyzes daily workflow of clinical practice staff, working to optimize visit volume and meet visit goals. Collaborates with Human Resources to ensure personnel policy development and communication to staff to achieve consistency in employee relations. Plans, evaluates, recommends and implements new initiatives when appropriate. Selects and hires employees according to established guidelines. Monitors, coaches, develop and evaluate the performance of staff on an ongoing basis in accordance with applicable performance standards. Plans and initiates process improvement and cost reduction opportunities. Establish and maintain effective working relationships with vendors, employees, other managers, and providers. Supports a positive image inside and outside the organization. Proactively identifies opportunities to expand revenue sources and ancillary services.

Other Responsibilities:

Responsible for attending all mandatory in-services, continuing education and annual health requirements. Comply with all Corporate Compliance policies, practices and procedures. Report all unethical activities to supervisor, Corporate Compliance Office, Values Hotline number or Human Resource Director. Comply with all OSHA and safety policies, practices, and procedures. Report all unsafe practices or accidents to supervisor, Safety Supervisor and/or OSHA Coordinator. Will be compliant with the relevant regulations concerning the privacy and security of consumer’s protected health information (PHI) as established by the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Participate in proactive team efforts to achieve departmental and company goals. Perform other duties as assigned. Provide leadership to others through example and sharing of knowledge/skill. Follow all policies and procedures set by the Organization.

REQUIREMENTS

Essential Skills and Experience:

Master’s degree in Social Work; Psychology; Nursing; Healthcare Administration, Business Administration, or equivalent is highly preferred (appropriate experience may be substituted for educational requirements). Must have leadership experience and experience working in the substance abuse and/or mental health system. Previous experience in leading, promoting, and expanded substance abuse programs is preferred. Essential Requirements for the

Position:

Valid Tennessee Driver’s License Acceptable Motor Vehicle Report (MVR) Acceptable Criminal Background Investigation Cell Phone

ABOUT YOU

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CORE SKILLS

Core Competencies:

Leadership Skills Ability to lead by example Ability to make sound decisions quickly and decisively Ability to motivate staff Ability to identify strengths and weaknesses of team and develop solutions to combat weaknesses and utilize strengths Is cool under pressure; does not become defensive or irritated when times are tough; can be counted on to hold things together during stressful times Clearly and comfortable delegates tasks; broadly shares both responsibility and accountability Team Oriented Assist teammates as needed Creates and maintains a climate in which teammates want to do their best Can quickly find common ground and solve problems for the good of the team Interpersonal Skills Can negotiate skillfully in difficult situations with both internal and external groups; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic Customer Service Internal & external customer service indicative of mutual respect & trust

Joint Commission Competencies:

Consumer Engagement – establishes and maintains a therapeutic relationship via effective, appropriate communication and behaviors with consumers. Suicide Specific Triage Assessments – use of C-SSRS and suicide specific assessment. Appropriate use of Therapeutic Options De-escalation and Restraint. Appropriate Triage Disposition for supported by clinically based rationale. Professional and complete communication and coordination of care. Appropriate use of Therapeutic Options De-escalation. Actively participates in the consultation process. Maintain timely availability for calls through appropriate logging in and logging out. Establish further care by scheduling and completing follow-up calls. Complete all clinical documentation in specified time periods. Complete all Crisis Management System documentation in a timely manner. Demonstrates ability to work independently, to make critical decisions and to work collaboratively as an integral part of a team. Demonstrates appropriate infection prevention and control through proper hand hygiene. Demonstrates evidenced informed practice related to substance use disorders. Demonstrates evidenced informed practice related to clinical care of children and youth. Reporting to this

Position:

Program Manager, Substance Use Services Behavioral Health Clinician, Substance Use Services Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands:

While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Work environment:

The noise level in the work environment is usually moderate.

BENEFITS

 Mental Health Cooperative offers a full comprehensive benefit plan for you to participate in.

The following products are available:

Medical Insurance/Prescription Drug Coverage Health Savings Account Dental & Vision Insurance Basic Life and AD&D Insurance Short- & Long-Term Disability Supplemental Life Insurance Cancer Insurance Accident Insurance Critical Illness Insurance 403b - Retirement Plan Calm App for medication and mental health Gym membership discounts Mental Health Cooperative embraces inclusion, diversity and equal opportunity. We’re committed to building a team that represents a variety of backgrounds, perspectives, and skills. Mental Health Cooperative is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. About MHC MHC was founded in Nashville, Tennessee, in response to the need for assertive community-based treatment for individuals who have required frequent inpatient psychiatric hospitalization. Since 1993, MHC has been passionately helping adults with severe mental illness to live quality lives in the community with our state-of-the-art treatment and support. In 1999, MHC recognized the need to support the whole family and expanded services to include children and youth. We established our non-profit agency by merging three community organizations: Urban Case Management of Meharry Community Health Center, Continuous Treatment Team of Council of Community Services, and Mobile Crisis Team of the Crisis Intervention Center. This fusion resulted in an innovative, comprehensive, and multidisciplinary approach that addresses the specialized needs of individuals living with severe behavioral health conditions and challenges related to poverty. MHC remains the only organization in the state focused solely on this population.