Trainer/Strategist Position Available In Davidson, Tennessee

Trainer/Strategist 3.7 3.7 out of 5 stars Nashville, TN 37204 A Trainer/Strategist position for The UPS Store involves responsibilities centered around developing and implementing training programs and strategic initiatives to enhance store operations, employee performance, and customer satisfaction. Below is a general overview of the key duties and qualifications for this role: •

PREVIOUS UPS STORE EXPERIENCE PREFERRED

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Key Responsibilities Training and Development:

Design and deliver comprehensive training programs for new and existing employees. Conduct workshops and training sessions on various aspects of store operations, customer service, and product knowledge. Evaluate the effectiveness of training programs and make necessary adjustments.

Strategic Planning:

Develop and implement strategic plans to improve store performance and achieve business goals. Analyze market trends and customer feedback to identify opportunities for growth and improvement. Collaborate with store management to develop and execute promotional and marketing strategies.

Operational Excellence:

Ensure that store operations align with company standards and policies. Monitor store performance metrics and identify areas for improvement. Implement process improvements to enhance efficiency and reduce costs.

Team Leadership:

Provide guidance and support to store employees, fostering a positive and productive work environment. Conduct performance evaluations and provide feedback to employees. Assist in the recruitment and onboarding of new employees.

Customer Service:

Promote a customer-centric culture within the store. Handle escalated customer inquiries and complaints, ensuring satisfactory resolutions. Train employees on best practices for delivering exceptional customer service.

Qualifications Education and Experience:

Bachelor’s degree in business administration, management, or a related field is preferred. Proven experience in a retail or customer service management role. Experience in training and development or strategic planning is highly desirable.

Skills:

Strong leadership and interpersonal skills. Excellent communication and presentation abilities. Analytical and problem-solving skills. Proficiency in using MS Office and other relevant software.

Knowledge:

Familiarity with retail operations and best practices. Understanding of market trends and customer behavior. Knowledge of training methodologies and strategic planning processes.

Personal Attributes:

Highly organized and detail-oriented. Ability to work independently and as part of a team. Adaptable and able to handle multiple priorities.