General Manager for Service Department Position Available In Shelby, Tennessee

General Manager for Service Department Mechanical Systems Company, LLC – 3.8

Memphis, TN Job Details Full-time Estimated:

$103K – $130K a year 1 day ago Benefits Mileage reimbursement Disability insurance Health insurance Paid time off 401(k) matching Gym membership Life insurance Referral program Qualifications Succession planning Management Customer retention Sales 5 years Mechanical Engineering Microsoft Office Bachelor’s degree HVAC Sales strategy Budgeting Senior level Business Leadership Construction Management Communication skills Mechanical knowledge Time management Full Job Description General Manager for Service Department Mechanical Systems Company LLC is a fully licensed mechanical and plumbing contractor specializing in commercial and industrial projects. We partner with clients on design-build, negotiated, and plan-and-spec initiatives to deliver the absolute best value for the price. Our approach is centered on understanding and prioritizing our customers’ needs, offering comprehensive mechanical solutions in design, engineering, construction, and energy efficiency. We are currently seeking a results-driven General Manager to lead our Service Department . The ideal candidate will bring a strong background in mechanical systems, service operations, and team leadership, combined with a proven ability to drive sales performance and customer growth. This role is critical in overseeing day-to-day operations while also playing a hands-on role in developing business, expanding accounts, and supporting the sales team to meet and exceed performance targets.

Key Responsibilities:

Lead and manage service, sales, and operational teams to meet annual growth and profitability targets Oversee the execution of service and maintenance contracts and project delivery Ensure client satisfaction and respond effectively to any service issues Implement and uphold company policies and tools across operations and sales Monitor key financial metrics: bookings, G&A cost, gross profit, and cash flow Coach and develop staff through training, performance reviews, and succession planning Drive market expansion and customer account growth strategies Develop and enforce budgets, service schedules, purchasing policies, and pricing strategy Maintain compliance with EEO, safety, and company operational standards

Pay Range:

This is a salaried position with the compensation depending on experience

Our Benefits:

Health Insurance:

Multiple health plan options available. We cover 100% of the premium for one individual plan and 90% of your premium for others.

Wellness Perks:

Receive up to $50/month to put toward a gym membership.

Company-Paid Insurance:

We provide life insurance and short-term disability insurance at no cost to you. 401(k)

Retirement Plan:

Company match of up to 3% to help you plan for your future.

Paid Time Off:

ToolGear Allowances:

We help cover the cost of tools and work gear.

VehicleTravel Benefits:

We offer a vehicle allowance and IRS mileage reimbursement for travel.

Employee Referral Bonus:

Earn rewards when you refer great people to our team.

Family-Friendly Culture:

Join a supportive, team-oriented environment with fun events and amazing coworkers .

Required Qualifications:

Bachelor’s degree in Business, Mechanical Engineering, Construction Management, or related field. Minimum 10 years of experience in mechanical/HVAC service or a similar trade. Minimum 5 years of management/leadership experience. Proven ability to drive sales growth, close deals, and support a sales team to exceed annual booking targets. Skilled in developing and executing sales strategies, managing a pipeline, and coaching sales staff. Demonstrated success in customer retention and account expansion. Experience overseeing budgets, job costing, expense control, and financial reporting. Effective at managing cross-functional teams, including sales, service, and administration. Strong capability in scheduling, workforce utilization, and optimizing field productivity. High level of organizational and time management skills; ability to prioritize and delegate. Excellent communication and interpersonal skills. Comfortable making data-driven decisions and using CRM and service management tools. Proficiency with Microsoft Suite. Experience with ComputerEase is a plus. Detail-oriented with a process-driven mindset, yet adaptable to change and innovation. Ability to train, coach, and evaluate staff, foster morale, and build leadership succession. Committed to compliance with EEO, safety standards, and internal company policies. Maintains a professional demeanor and presence, representing the company with integrity. Strong problem-solving and customer service orientation. Personally motivated, goal-driven, and highly conscientious with a “lives to work” mentality.