Dispatch Technician Position Available In Bay, Florida

Between $18.00 and
$25.00
Per Hour
DOE (Depends on Experience)
Position range in Florida $16.93 – $24.13 Per hour Dispatch Technician
Peaden Air Conditioning, Plumbing & Electrical

Occupation:

Dispatchers, Except Police, Fire, and Ambulance

Location:

Panama City, FL – 32405
Positions available: 1
Job #: 12468120

Source:

Employ Florida

Posted:

1/27/2025

Updated:

4/18/2025

Expires:

5/26/2025

Web Site:

Employ Florida
Onsite /

Remote:

Work onsite all of the time

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment, Day Shift Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. HS 40 Job Description Help for Job Description. Opens a new window. Job Description Help for Job Description. Opens a new window.

Job Title:

Dispatch/Install Coordinator (2)

Job Type:

Permanent, Full-Time Day/Hours:

Mon-Friday 8:00am-5:00 pm

Rate of Pay:

$18-$25 PER

HOUR, DOE

Location of Work:

Panama City Requirements:

Employer will

Conduct Background Check, Drug Screen, and Motor Vehicle Check SUMMARY:

As a Customer Service Representative, you will play a crucial role in providing outstanding customer service. Our team is built on a foundation of respect, ongoing education, and a passion for excellence—and we’re excited to welcome individuals who are eager to learn, grow, and contribute to our success.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Key Responsibilities:

Handle inbound and outbound customer calls, addressing inquiries and converting calls into booked service appointments.
Deliver clear, compelling, and personable call scripts with an authentic cadence, ensuring customers feel valued and heard.
Resolve customer issues promptly and professionally, promoting the brand and encouraging repeat business.
Maintain accurate customer records in the CRM system, documenting all interactions and updates.
Collaborate with dispatch, management, and team members to ensure seamless service delivery and customer satisfaction.
Participate in ongoing training programs to develop customer service skills and technical knowledge, including HVAC systems.
Assist customers in understanding product offerings and services, and educate them on additional opportunities that may meet their needs.
Support the team in meeting or exceeding customer satisfaction ratings and performance goals.
Perform basic HVAC installation duties, such as assisting with furnace/AC installations and system start-ups, under supervision as part of training.
Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
Relay accurate information to technicians, ensuring proficient, quality customer experiences.
Manage the whereabouts and needs of every technician in the field.
Record the results of each service call and create report summaries for senior management.
Be professional and establish customer rapport, encouraging repeat business.
Respond to customer requests, resolving issues and promoting the brand. Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
Update customers throughout the day on the technician’s progress.

EDUCATION AND/OR EXPERIENCE

High School Diploma or equivalent education
Proven track record in customer service, with strong verbal and written communication skills.
Proficient with IT systems, phone systems, and CRM software; strong typing skills.
Highly organized with exceptional attention to detail and follow-through abilities.
Ability to build trust, demonstrate empathy, and establish rapport with customers.
Comfortable working in a fast-paced, goal-driven environment.
Motivated, flexible, and maintains a positive attitude even in challenging situations.
A competitive team player with a passion for achieving team and individual goals.
Willingness to engage in self-study and attend training seminars for continuous improvement. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability. Help for Employer Information. Opens a new window.