Dispatcher Position Available In Broward, Florida

Dispatcher Pride Air Conditioning & Appliance, Inc – 3.0 Pompano Beach, FL Job Details Full-time $16 an hour 17 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Microsoft Word Spanish Microsoft Excel Microsoft Outlook Customer service Call center experience Writing skills Logistics Microsoft Office High school diploma or GED Dispatching Analysis skills Computer skills Typing Phone etiquette Communication skills Entry level Full Job Description Job description Pride Air Conditioning & Appliance is a high-tech Air Conditioning company that has been the leading Service Warranty/HVAC provider in the industry since 1974. Our goal is to provide 100% client satisfaction, we are willing to go the extra mile to make that happen because our clients are important. We are open, honest, and work together as a team to maximize the employee’s strengths to better serve our clients. Looking for a multitasker, energetic person with the right attitude. The Dispatcher position is a full time, hourly position that reports directly to the Dispatch Manager/Team Leader. Responsibilities include but are not limited to Dispatching, Customer Service, scheduling appointments, supporting field techs, and other team members. This position can be fast-paced and require top-notch communication skills and attention to detail.

Work includes:

Provide fast, friendly, and fun customer service to all customers Answer all incoming calls from service technicians related to service, billing, and other departments Monitor technician progress throughout the workday to ensure timely arrival to jobs Follow-up on all recommended service work Process paperwork including but not limited to invoices, timecards, and payments Monitor external factors such as weather and traffic to ensure optimized routing of resources. Resolve scheduling conflicts and handle unusual and difficult customer complaints. Manage customer concerns and escalate to the appropriate person/departments. Make outbound calls to schedule, confirm, and survey upcoming or completed appointments Serve the needs of our customers and assist team members with their efforts to meet customers’ needs Effective with their communication skills, both verbally and in writing, including email Ability to learn, retain and communicate service and product information effectively Maintain regular, consistent, and reliable attendance Meet the demands of a busy schedule to manage your time well. Meeting key productivity goals and/or performance metrics. Other assigned duties as directed by management Spanish speaking a plus

Skills:

Knowledge of the industry is recommended but not required Customer-focused, driven for results, and can interact appropriately with customers and employees effectively Skill in operating personal computer and programs such as spreadsheets, database, basic knowledge of Microsoft Office (Word, Excel, Outlook) Able to work independently and as a team member, as well as maintain composure in stressful situations Ability to perform tasks consistently and accurately Excellent listening, problem-solving and organizational skills. Requirements Minimum 1-year call center customer service experience High school diploma or GED Successfully complete a background check Successfully complete & drug test. Equal Opportunity Employer and supports a drug-free workplace.

Job Type:

Full-time Schedule:

8 hour shift Weekend availability

Experience:

Dispatchers:

1 year (Preferred)

Work Location:

In person

Job Type:

Full-time Pay:

$16.00 per hour Expected hours: 40 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Rotating weekends Weekends as needed People with a criminal record are encouraged to apply

Work Location:

In person