Electrical Service Dispatcher Position Available In Broward, Florida

Electrical Service Dispatcher 3.2 3.2 out of 5 stars Deerfield Beach, FL 33442 Reliable Power Systems and Reliable Electrical Services is a full-service, family-owned electrical contracting company specializing in generator installation. We are searching for a competent Service Dispatcher that will be responsible for getting our skilled technicians to our customers, so the company and our customers are able to have a successful day. The ideal candidate will be hard-working, have a professional demeanor, and communicate clearly. Duties and Responsibilities include but are not limited to: Evaluate customer calls and assign the best technician to each service appointment Parts ordering Make Happy calls to customers to ensure we have delivered excellent customer service Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls Relay accurate information to technicians, ensuring proficient, quality customer experiences Manage the whereabouts and needs of every technician in the field Record the results of each service call and create report summaries for senior management Be professional and establish customer rapport, encouraging repeat business Respond to customer requests, resolve issues, and promote the brand Update customers throughout the day on the technician’s progress Placement of outbound calls for rescheduling & updating customers Support the Dispatch department by managing Dispatch policies to maximize efficiency No Estimates / Sales /

Warranty Claims Requirements:

High school diploma or equivalent 2+ years of dispatching experience 2+ years of administrative support / front desk experience Proficiency with office equipment (computer, telephone, copier) and excellent communication skills Exceptional time management and verbal and written communication skills Ability to pleasantly deal with the public

Pay Range:

$19-$22

Schedule:

Monday – Saturday What we offer: Competitive salary (Pay rate is based on experience and knowledge with scheduled performance reviews) Medical Benefits, Dental, and Vision 401K with a company match Paid Time Off Weekly training meetings (We’ll help you succeed) Apprenticeship training available Steady work with a busy growing company Reliable Power Systems & Electrical is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type:

Full-time Pay:

$19.00 – $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Schedule:

Day shift Application Question(s): Are you willing to submit to a company sponsored background check and drug screen according to local laws and regulations?

Experience:

administrative support / front desk: 2 years (Preferred) dispatching: 2 years (Preferred)

Work Location:

In person