Residential Service Dispatcher Position Available In Hernando, Florida

Residential Service Dispatcher Butler Heating & A/C Spring Hill, FL Full-time Butler Heating & A/C employees are eligible for the following perks and benefits: Free healthcare plan with vision and dental insurance add-on options Competitive Paid Time Off IRA with up to 3% company match

Job Purpose:

Provides support to all customers and field staff to ensure effective operations and excellent customer service with primary focus on service department.

Duties:

Schedules residential & PMC service calls and assigns technicians. Keeps service calls marked appropriately and ensures that complete notes are included. Assist other coordinators by keeping customers up to date on all calls and projects. (RT, SC, customers, site managers, etc.) when applicable. Updates PMC spreadsheet appropriately. Ensures that technicians are staying within time restrictions and keeps workflow consistent. Assists other coordinators, as needed. Performs daily handoffs to On-Call Dispatcher. Maintains digital records and scans all incoming documents and files in appropriate location. Greets and assist all walk-in customers and vendors as needed. Contributes to team effort by accomplishing related tasks and providing results as needed.

Skills / Qualifications

Strong Customer Service with adherence to Core Value / Job Ownership. Ability to work independently while maintaining team mentality. Ability to use positive language and clear communication. Basic knowledge of Office Suite. Ability to scan, fax, print, and maintain company files.