Dispatcher SBT Position Available In Hillsborough, Florida
Tallo's Job Summary: The Dispatcher SBT position in Tampa, FL, entails matching customer demands with tug fleet availability to meet and exceed customer needs. Responsibilities include receiving and logging job orders, dispatching vessels efficiently, tracking job progress, and proactively addressing potential issues. Required skills include customer service, problem-solving, and computer literacy, with maritime or logistics experience preferred. The position involves a 12-hour shift in an open office environment with occasional noise distractions.
Job Description
This position is located in Tampa, FL. If you are interested, please apply directly through E.N. Bisso career portal. Any application through a 3rd party platform will not be considered.
Position Overview:
This position strives to match customer demands with company tug fleet availability in an effort to ensure customer needs are met and exceeded.
Position Expectations:
Maintain real-time awareness of company tug vessels as well as incoming/departing water traffic Maintain awareness of waterway conditions and activity and any elements that may affect them Accurately receive job orders from customers and timely log orders according to standard operating procedures Dispatch tug vessels on customer jobs efficiently and timely in a way that maximizes the fleet’s availability to complete jobs and minimizes job giveaways Track ongoing jobs to ensure completion Anticipate potential issues (ex: vessel won’t arrive to job on time) and proactively work to alleviate potential customer and/or crew dissatisfaction Timely troubleshoot issues as they occur, seeking assistance when needed to ensure issues are resolved efficiently and timely Work with Crew Coordinator to efficiently plan for crew changes while maintaining ongoing jobs Cooperatively work with other ENB teams when processes and procedures overlap Required Education High School Education Required Skills Customer Service Problem Solving/Troubleshooting Computer Literacy Organization Previous experience related to maritime, dispatch, or logistics operations if preferred Work Environment Physical Demands Work Schedule This positions works in an open office environment that may involve noise distractions occasionally. This position requires sitting for long periods and may require lifting up to 10 lbs. This position works 12-hour shifts, either daytime or nighttime. This position may only work remotely as needed and generally does not qualify to work remotely on a regular basis. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
