Elevator Service Dispatcher Position Available In Hillsborough, Florida
Tallo's Job Summary: TEI Group is hiring an Elevator Service Dispatcher in Tampa, FL, offering a salary range of $35,000 to $40,000 per year. Responsibilities include receiving service requests, dispatching technicians, prioritizing calls, coordinating resources, updating systems, and communicating with customers. Qualifications include strong communication skills, ability to multitask, and familiarity with dispatch software. Join our team and be part of our dynamic elevator company.
Job Description
Elevator Service Dispatcher TEI Group 9836 Currie Davis Drive, Tampa, FL 33619 About the job: TEI Group is a dynamic and innovative elevator company dedicated to delivering exceptional Service, Repair, Modernization and Construction solutions to our clients. With a commitment to Safety, Integrity and Quality, we have established a strong reputation for providing top-notch services that exceed customer expectations. As we continue to grow, we are seeking a Elevator Service Dispatcher to join our new team based in Tampa, FL that will help drive the expansion of TEI Group Southeast.
Position:
Elevator Service Dispatcher Primary Responsibilities:
Receive and Process Service Requests:
Answer incoming calls, emails, and system alerts regarding elevator malfunctions, maintenance needs, and emergencies.
Dispatch Technicians:
Assign and dispatch elevator mechanics based on availability, proximity, and skill set to address the service needs efficiently.
Prioritize Calls:
Assess the urgency and nature of each call to prioritize service requests appropriately (e.g., entrapments, safety issues, routine maintenance).
Coordinate Resources:
Ensure technicians are equipped with the necessary tools, parts, and documentation before dispatch.
Update Systems:
Enter and update service call information in dispatch and maintenance management software in real-time.
Customer Communication:
Provide customers with status updates and ETAs, and ensure follow-up on open service requests.
Support Compliance:
Ensure all dispatching follows company policies, safety protocols, and regulatory requirements. Collaborate with
Teams:
Work closely with supervisors, service managers, and technicians to optimize scheduling and resolve field issues.
Qualifications:
Strong communication and problem-solving skills Ability to multitask and remain calm under pressure Familiarity with dispatch or field service management software Basic knowledge of elevator systems and terminology is a plus Detail-oriented with solid organizational skills Experience in a fast-paced customer service or operations environment
Benefits:
401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Vision insurance If you’re a high-energy, results-oriented professional with a passion for delivering outstanding service and driving success, we encourage you to apply and become a part of our growing team. TEI Group is an equal opportunity employer. We are an American elevator company, ran by elevator professionals.
Job Type:
Full-time Pay:
$35,000.00 – $40,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Vision insurance
Schedule:
Monday to Friday People with a criminal record are encouraged to apply
Work Location:
In person
