DISPATCHER Position Available In Indian River, Florida

DISPATCHER

Sims Crane and Equipment – 3.7

Vero Beach, FL Job Details Estimated:

$44.7K – $55.1K a year 1 day ago Qualifications Customer service Military Logistics English Mid-level High school diploma or GED Analysis skills Driver’s License Supervising experience Organizational skills 1 year Communication skills

Full Job Description Job Summary:

The Dispatcher is responsible for scheduling all equipment, personnel and paperwork required to cover jobs that maximize revenue and decrease cost, liability, and risk.

Essential Functions:

Support all corporate departments such as Human Resources, Safety & Risk, Fleet Operations, Accounts Payable, Accounts Receivable, Sales, and Executive team. Respond to corporate requests in a timely manner Maintain an understanding of company policies and procedures. Review company handbook periodically to ensure accurate knowledge Maintain a safe and healthy work environment by establishing, following, and enforcing standards as well as all government regulations Create and nurture a positive work environment by treating others with mutual respect and concern. Maintain an accurate dispatch schedule at all times by constantly coordinating and update the schedule as jobs are submitted and as schedule changes based on urgency and availability. Evaluate each job and its respective needs by verifying operator’s credentials, rigging, and paperwork; verify information collected by sales from customer (insurance, credit card/payment information, or PO number) Manage company assets and employees in an efficient manner by offering responsible and innovative solutions to common dispatch issues ensuring safety standards and compliance. Electronically generate job tickets for all labor staff and ensure the tickets are electronically completed by an appropriate employee at the end of each day May be responsible for other duties such as “grading out” job tickets and preparing them for billing, approving payroll daily, assist in office support operations (i.e. order office supplies, answers phones, and maintain records) Serve as main point of contact between field personnel and management Work with the operations manager and branch manager to schedule and prioritize repairs and maintenance as required, including opening and managing work orders.

Competencies:

Communication – Delivers clear, effective communication and takes responsibility for understanding others. Organizes, expresses, and communicates ideas clearly in writing. Ensures that regular communication occurs based on the needs of the work, the individual, management or the situation. Uses analogies, visuals, and other techniques to tailor communications to specific audiences. Utilizes skill in presenting information, analysis, ideas and positions in a clear, succinct, accurate, convincing manner, as is appropriate with the audience. Identifies and uses effective communication channels and methods (e.g., presentations, electronic dissemination, social media). Clearly and effectively conveys information verbally. Asks appropriate questions. Customer Service – Demonstrates a commitment to public service; serves and satisfies internal and external customers; holds self-accountable for quality outcomes. Establishes and maintains credibility with the public, customers, and co-workers. Works with customers to assess their needs to meet/exceed requirements and expectations. Conveys a positive attitude when interacting with customers and staff. Identifies opportunities to improve customer service and satisfaction. Engages the customer as a partner in delivering service. Recognizes that customer feedback is an opportunity to improve performance and identifies the need for any changes in service delivery. Understand customers and take a proactive approach to meeting their needs in an effective and timely manner. Builds and maintains effective working relationships and partners with customers Teamwork – Works with and helps others to accomplish objectives. Participates willingly and effectively on team assignments and projects. Identifies areas of personal expertise and seeks out opportunities to lend expertise to working groups to maximize outcomes. Solicits input from team members. Fosters a working atmosphere conducive to collaborative efforts. Listens to constructive feedback and incorporates suggestions to achieve collective objectives. Interpersonal Relations – Develops and maintains effective relationships with others; relates well to people from varied backgrounds and in different situations; shows understanding, courtesy, tact, empathy, concern, and politeness. Relates to people in an open, friendly, and professional manner. Cooperates and works to gain support and commitment from others when performing tasks. Discuss subjects in a constructive manner, with all levels of staff. Fosters cooperation, collaboration, and communication to facilitate consensus and accomplish tasks. Demonstrates diplomacy by approaching others about sensitive issues in non-threatening ways. Foster an environment conducive to open, transparent communications among all levels. Notices and accurately interprets what others are feeling, based on their word choices, voice tones, facial expressions, and other nonverbal behavior. Presents oneself in a professional manner to maintain image and credibility. Listens to constructive feedback and incorporates suggestions to achieve collective objectives. Adaptability – Adapts quickly to change and easily considers new approaches. Understands changes in work tasks, situations, and environment as well as the basis for change. Persists towards solutions and goals in changing circumstances. Acknowledges new information and adjusts responses accordingly. Adjusts timelines, results and expectations appropriately to changing needs. Overcome obstacles to achieve results. Think and act effectively under pressure. Identifies ways to incorporate new practices into existing framework. Remains flexible and open to new ideas and encourages others to value change.

Required Skills/Abilities:

Strong organizational skills Excellent customer services skills Excellent verbal and written communication skills Ability to be reachable by phone twenty-four hours a day, seven days a week Proficient in various software and tech-savvy with digital tools and platforms. Minimum Requirements Two (2) years logistics experience and one (1) year supervisory experience OR Four (4) years military experience and two (2) years supervisory experience. High School Diploma or equivalent. Valid Florida Driver’s License. Must be legally authorized to work in the United States. Must be able to understand, speak, read, and write in English.

Physical Requirements:

Sims Crane & Equipment maintains a firm commitment to providing a safe and healthy work environment for its employees and quality services to its clients. Sims Crane & Equipment is a drug-free workplace. Must be able to pass a post-offer / pre-placement drug screen. Must also submit to a post-offer / pre-employment background report & motor vehicle check. Work is performed in a standard office environment with prolonged periods of sitting at a desk and working on a computer. Subject to standing, walking, bending, reaching, stooping, and lifting objects up to 25 pounds at times.

Disclaimer:

An employee must be able to perform the essential functions of the job, with or without reasonable accommodation. Other Duties Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.