CSR/Service Dispatcher Position Available In Palm Beach, Florida
Tallo's Job Summary: Spectrum AC LLC in Mangonia Park, FL is hiring a CSR/Service Dispatcher. This role offers a pay range of $19.00 to $25.00 per hour, with benefits including medical insurance and 401(k). Responsibilities include answering calls, scheduling appointments, dispatching technicians, and maintaining accurate records. Ideal candidates possess strong communication skills, experience in customer service or dispatching, and a positive attitude.
Job Description
CSR/Service Dispatcher Spectrum AC LLC Mangonia Park, FL 33407 Join Spectrum AC as a CSR/Service Dispatcher!
About Spectrum AC:
With over 20 years of experience and the trust of 5,000+ homeowners, Spectrum AC is a trusted name in residential and commercial HVAC services. Our licensed, N.A.T.E. and EPA Universal-certified team is committed to providing top-tier service with a focus on comfort, efficiency, and reliability. We’re growing and looking for team members who value excellence and a professional, supportive environment. Why Join Our Team? Year-round work – no seasonal gaps Work-from-home dispatch setup Uniforms and tools provided where applicable Supportive and professional office culture Opportunities for training and growth Work with an established, reputable HVAC company Fun extras like an annual holiday party and team appreciation events About the
Role:
We’re looking for a multi-talented CSR/Service Dispatcher to join our office team! This role is ideal for someone who thrives in a fast-paced environment, communicates clearly, stays organized, and knows how to deliver top-notch customer care while juggling multiple responsibilities.
Compensation & Benefits:
Pay Range:
$19.00 to $25.00 an hour, depending on experience
Schedule:
Monday-Friday, with occasional after-hours/weekend responsibilities during peak times
Benefits Include:
Medical Insurance 401(k)
Vacation & Paid Holidays Sick & Personal Time Key Responsibilities:
Answer inbound calls, assist customers, and schedule HVAC service appointments Dispatch technicians efficiently based on availability, priority, and location Track jobs and technician progress throughout the day Follow up with customers to ensure satisfaction Make outbound calls and send follow-ups related to collections and unpaid invoices Maintain accurate and organized records using our internal systems Collaborate with service managers and field techs for smooth daily operations Provide billing support and help resolve customer account issues
What We’re Looking For:
Strong communication and interpersonal skills (phone etiquette is a must!) Experience in dispatching, customer service, or billing/collections (HVAC or trades preferred) Ability to multitask in a fast-paced environment Detail-oriented with great time management and problem-solving skills Tech-savvy with basic knowledge of office software (and CRM platforms is a plus) A positive attitude and team-oriented mindset
