Tier 1 Dispatch Agent in Lake Mary, FL Position Available In Seminole, Florida

Id :

225622,

Title :

Tier 1 Dispatch Agent in Lake Mary, FL,

Category :

Customer Experience,

RequisitionType :

Hourly,

JobGrade :

null,

RequisitionId :

300004452334029,

ExternalPostedStartDate :

2025-04-21T15:17:42 00:00,

JobLevel :

null,

JobSchedule :

Full time,

JobShift :

Evening,

StudyLevel :

null,

InternationalTravelRequired :

null,

ExternalContactName :

null,

ExternalContactEmail :

null,

ContractType :

null,

ExternalPostedEndDate :

2025-05-31T15:17:00 00:00,

JobFamilyId :

300000006106175,

GeographyId :

300000006183881,

GeographyNodeId :

100000014253022,

ExternalDescriptionStr :

Position:

Tier 1

Dispatch Agent Location:

On-site at 396 Rinehart Rd, Lake Mary, FL 32746

Terms:

Full-time Pay:

$17.75/hr Join Team Alorica At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from within! But that’s not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work. Job Summary As a Tier 1 Dispatch Agent working with elevators, you will communicate between passengers, technicians, and inspectors during elevator entrapment events. Responsibilities

• Pay close attention to call details for accurate communication and resolution
• Remain empathetic when interacting with passengers during entrapment situations
• Maintain a quality result of 90% on calls and an error rate of less than 1%
• Adhere to scripts and procedures
• Meet weekly call metrics while maintaining a quality result of 90% on calls and an error rate of less than 1%
• Document and efficiently report all entrapment events ,

CorporateDescriptionStr :

,

OrganizationDescriptionStr :

At Alorica, we’re all about putting our team members on a passionate, rewarding career path—and we work hard to craft an insanely great work environment for our colleagues. A place where you can be yourself. Where you can work hard and play hard. Where you can get involved in the community. And where doing the right thing—and taking care of one another—is an integral part of who we are.,

ShortDescriptionStr :

,

ContentLocale :

en,

PrimaryLocation :

Lake Mary, FL, United States,

PrimaryLocationCountry :

US,