Service & Warranty Dispatcher Position Available In [Unknown county], Florida

Service & Warranty Dispatcher Niagara Sprinkler Systems Inc. Land O’ Lakes, FL 34638 • Hybrid work Join Our Team! Ready to join a fast-paced, growing company where your organizational skills and energy will actually make a difference?

Niagara Sprinkler Systems, Inc. is looking for a sharp, driven Service and Warranty Dispatcher to help keep our schedules tight, our customers happy, and our technicians moving.

This is a hybrid position — most of your workload can be handled from home, with occasional in-person meetings or office visits as needed.

If you thrive on staying organized, solving problems quickly, and juggling a lot without dropping the ball — this is the job for you.

What You’ll Be Doing:

Answer and manage incoming service and warranty calls from customers and new home builders Schedule and dispatch service and warranty technicians using Housecall Pro Communicate across multiple channels — phone calls, emails, text messages, and web apps — to keep everyone in the loop Maintain and update daily service and warranty calendars Prioritize emergency calls and handle last-minute schedule changes like a pro Confirm appointments and follow up with customers and builders Stay sharp on local watering schedules, reclaim watering hours, and restrictions by county, city, and subdivision Collect detailed notes from technicians and update customer records Support the service manager with operational tasks like parts tracking and warranty management During the

Slower Season, You’ll Also:

Organize and audit customer and warranty records Assist with inventory management Reach out to past customers for maintenance or upgrade opportunities Help create marketing materials and seasonal scheduling plans Follow up on invoices and help with light collections Update internal processes and tech training as needed Assist with filing, SOPs, and keeping the office running smoothly Attend trainings and safety meetings

Requirements:

Must have experience as a dispatcher in a service-based industry (irrigation, plumbing, HVAC, etc.) Must be highly skilled at handling communication from multiple sources at once (phone, text, email, web apps) Must be comfortable working in a fast-paced, sometimes stressful environment during busy seasons Must be great at scheduling smart and efficiently — like grouping customers geographically to save time Strong organizational skills and an eye for detail Tech-savvy and comfortable with scheduling software

Preferred Skills:

Experience using Housecall Pro for dispatching and scheduling Familiarity with Knowify job management software Comfortable working with Gmail and basic Google Workspace tools (Calendar, Sheets, Docs) Why Niagara Sprinkler Systems? We’re a team that’s proud of what we do — and we treat our employees with the respect and trust they deserve You’ll have real responsibility, not just busy work Fast, organized, energetic people thrive here — if that’s you, we want to meet you

Job Type:

Full-time Pay:

$20.00 – $25.00 per hour Expected hours: 40 per week

Benefits:

Paid time off Professional development assistance

Schedule:

Monday to

Friday Work Location:

Hybrid remote in Land O’ Lakes, FL 34638