Dispatcher – Open Availability Position Available In Cobb, Georgia

Dispatcher – Open Availability Marietta Wrecker Service 770 Pickens Industrial Dr, Marietta, GA 30062

Company Overview:

Welchel Enterprises is home to Marietta Wrecker Service of Marietta, GA, Statewide Service Wrecker, Lilburn GA and New Image Towing of Forest Park GA. Since 1974, our mission has been to provide timely, efficient, and affordable towing services and roadside assistance in a professional manner. At Welchel Enterprises, we understand that every minute counts. We provide 24/7 towing service for motorists, emergency roadside assistance, long haul trucking, equipment transport, class A towing, and more. We’re the tow company that has your back! Our competitive advantage is that we can haul up to 105,000 lbs. That’s almost 3 whale sharks!

Job Summary:

The Dispatcher is responsible for assisting the Dispatch Manager to assist customers effectively and efficiently by providing towing services.

Key Responsibilities:

Efficiently dispatch drivers to the destinations Input information into the computer with great attention to detail Maintain the correct status times of tows in the computer to communicate with the customer to let them know status of their tows Communicate with drivers the information to complete the call Communicate with drivers to input invoice numbers, mileage and prices in the computer Know customer base and the rates Understand and provide appropriate estimated time of arrivals Provide accurate rates and mileage to customers Understand and provide accurate mapping information to the drivers. Communicate with drivers through radio Develop plans to enhance the driver’s performance through management techniques Demonstrate responsiveness to requests from others and help when needed Maintain office supplies and necessary paperwork needed to perform job Establish and maintain effective working relationships with co-workers, supervisors and the general public. Maintain regular consistent and professional attendance, punctuality, personal appearance and adherence to relevant health and safety procedures. Pursue personal development of skills and knowledge necessary for the effective performance of the role.

Note:

Other duties assigned

Requirements:

Proven experience as a dispatcher or in a customer service role Ability to effectively handle pressure Excellent communication skills, both written and verbal. Ability to multitask, prioritize, and manage time efficiently. Strong organizational and problem-solving skills. Ability to use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Qualifications:

High school diploma or equivalent Two to three years’ previous experience Equal Opportunity Employer Welchel Enterprises is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing a work environment that is free from discrimination and harassment based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This policy applies to all aspects of employment, including recruitment, hiring, promotion, termination, compensation, and other terms and conditions of employment. Welchel Enterprises is committed to complying with all applicable federal, state, and local laws regarding equal employment opportunity and affirmative action. We encourage qualified individuals from all backgrounds to apply for employment opportunities within our organization and will make reasonable accommodations for qualified individuals with disabilities as required by law.

Job Type:

Full-time Pay:

$18.00 – $21.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance

Schedule:

12 hour shift Overtime Weekends as needed People with a criminal record are encouraged to apply

Work Location:

In person