Utility Dispatcher III Position Available In Cobb, Georgia

Utility Dispatcher III

Salary
$1932 Hourly
Location Water Department Marietta, GA
Job Type
Full-Time
Job Number
04247
Department
Water
Opening Date
06/19/2025
Closing Date
6/26/2025 11:59 PM Eastern
Grade Code
104
DESCRIPTION
BENEFITS
QUESTIONS
Position Information
The purpose of this class is to receive emergency calls related to water and wastewater infrastructure and customer issues, to dispatch personnel, to relay information to crews in the field, to monitor alarms and cameras, and to maintain service logs
Distinguishing Characteristics
This classification is distinguished from Utility Dispatcher II in that incumbents in this class have two years of experience in utilities dispatching for the County and provide lead guidance, direction, and training to less-experienced dispatchers
Essential Functions
Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all County or departmental policies, practices, and procedures necessary to function effectively in the position
Leads and coordinates daily work activities of assigned co-workers: confers with supervisor to obtain direction regarding work assignments and priorities; organizes and assigns tasks in order to complete assigned work; monitors status of work in progress and inspects completed work; confers with co-workers; assists with complex and problem situations and provides technical expertise; and assists with training and instructing co-workers regarding operational procedures and proper use of equipment
Answers incoming calls from Utility customers, department personnel, government agencies, and others: takes accurate description of problem and issue, address and other pertinent details; and determines nature and priority of calls
Dispatches personnel to locations needing service: operates two-way radio or console; relays and confirms information, instructions and directives; and follows up with callers as needed
Monitors alarms and cameras for Department buildings and facilities: reports alarms; and dispatches personnel as needed
Maintains call logs, dispatch information and work orders: enters, updates and retrieves information from Department databases; and verifies entries for accuracy and completeness
Performs related duties for Department of Transportation after hours
May provide emergency coverage as directed/required; works on standby status according to established departmental schedules
Performs other related duties as assigned
Minimum Qualifications
High School Diploma or GED required; supplemented by three years of experience in related dispatch operations
Physical Abilities
Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds) Tasks may involve extended periods of time at a keyboard or work station
Sensory Requirements
Some tasks require the ability to communicate orally