Dispatcher Position Available In Forsyth, Georgia

Join a Company That Puts Employees First! At ABM Industries, we understand that our dispatchers are crucial to our service operations. That’s why we offer competitive pay, strong benefits, and the opportunity to grow your career in a stable, supportive environment. If you’re looking for a role where you can make an impact, we’d love to have you on our team! Why Work With Us? ✅ Competitive Pay

• Recognizing and rewarding your expertise ✅ Comprehensive Benefits Package
• Medical, dental, vision, and pension through Local U72 ✅ Career Growth Opportunities
• Clear paths to advancement ✅ Work-Life Balance
• Paid time off, holidays, and a supportive team environment ✅ Job Stability
• Join a 100-year-old Fortune 500 company Position Overview As a Dispatcher , you’ll play a vital role in ensuring seamless HVAC service operations.

You’ll coordinate technician schedules, prioritize service requests, and serve as the main point of contact for customer inquiries—all while keeping efficiency and customer satisfaction top of mind. Essential Duties & Responsibilities Dispatch HVAC Service Technicians

• Assign technicians to planned maintenance and emergency service calls efficiently. Customer Service Management
• Act as the primary contact for incoming service requests, prioritizing urgent needs and ensuring timely resolution. Scheduling & Coordination
• Develop and adjust technician schedules to maximize productivity while considering availability, skill sets, and workload distribution. Real-Time Communication
• Provide customers with updates regarding technician arrival times, job progress, and any necessary rescheduling. Work Progress Monitoring
• Track ongoing service calls, ensuring quality and efficiency throughout the process, and escalate issues as needed. Technician Support
• Work closely with field personnel to ensure they have all necessary tools, parts, and job details before arriving at a location. Service Report Auditing
• Review completed service reports weekly for accuracy and compliance with company procedures. Problem-Solving & Decision-Making
• Assess urgent service needs and allocate resources effectively to minimize downtime. Operational Collaboration
• Partner with the Service Manager to improve dispatch strategies, customer service experience, and operational performance. Geographic Coordination
• Maintain familiarity with service areas and local geography to optimize technician routing and response times. Emergency Response Handling
• Manage after-hours dispatching when needed, ensuring customers receive prompt service. Documentation & Reporting
• Maintain detailed records of service requests, technician assignments, and customer interactions for reporting and continuous improvement. Special Projects Support
• Assist in company-wide initiatives and operational enhancements as assigned by leadership.

Qualifications & Skills ????

Education:

High School Diploma or GED required ????

Experience:

Minimum 3 years of dispatching experience, preferably in HVAC, electrical, or mechanical services ????

Technical Knowledge:

Strong mechanical aptitude to anticipate troubleshooting steps ????

Communication Skills:

Professional phone and email interaction with customers and internal teams ????

Organization & Multitasking:

Ability to manage multiple priorities in high-pressure situations ????

Tech Savvy:

Proficiency in Microsoft Word, Excel, and Outlook ????

Geographical Awareness:

Familiarity with local geography and map-reading skills ????

Decision-Making:

Ability to exercise discretion and sound judgment ????

Availability:

Willingness to assist with after-hours dispatching as needed ????

Travel:

Up to 5% for training purposes Ready to join a team that values your expertise? Apply today!