Alarm Monitor Position Available In Fulton, Georgia
Tallo's Job Summary: The Alarm Monitor position at Intellectual Concepts LLC in Atlanta, GA involves monitoring and responding to alarm signals, calling emergency services as needed, and documenting actions accurately. Candidates must be US citizens, have a high school diploma or equivalent, be fluent in English, and have effective communication skills. The role requires the ability to work in a high-stress, 24/7/365 environment.
Job Description
Alarm Monitor Intellectual Concepts
LLC 3301
Buckeye Road, Atlanta, GA 30341 Monitor and respond to signals from alarm systems in accordance with policies and code regulations, calling local police, EMS and fire departments to request dispatch and relay pertinent information. Answer incoming calls from company associates and other business partners, accurately and completely documenting all actions. The Alarm Center operates 24/7/365 and is responsible for monitoring a government facility for intrusion, fire, and duress alarms and communicating those alarms to the appropriate emergency response entity.
Duties Include:
Provide timely, exemplary service to all associates and vendors while maintaining a calm, professional composure at all times. Monitor signals from alarm panels and react appropriately by following action plans. Accurately and completely document all actions. Call local police and fire departments to request dispatch and relay pertinent information. Run reports and provides them to internal customers. Answer phone calls and assist callers in a variety of situations, including calls regarding emergency situations. Dispatch both internal and third party alarm repair service providers to company facilities as needed. Exercise the skills necessary to maintain stable performance in occasional high stress situations. Must be able to perform the essential functions of this position with or without reasonable accommodation. Basic qualifications Not have a felony criminal record Minimum 18 years of age Be a US citizen High school diploma or general education degree (GED) Read, write and speak English language fluently Proficient typing Effective communication skills (written and oral) Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization Be able to prepare clear and factually accurate reports Not be barred from Gillem Enclave Is not a Government employee(military or civilian) assigned to, on temporary duty station to, or on special duty at Gillem Enclave or any other location. Have a Common Access Card(CAC) and Army Knowledge Online account sponsored by COR is need Ability to work overtime on an occasional basis Ability to work assigned shift Ability to sit for long periods of time in a high volume call center Ability to preserve confidentiality of information Accuracy and attention to detail Ability to organize and prioritize a variety of tasks/projects Education Requirements High School Diploma or General Education Degree(GED) and one to three months related experience or related training/certification preferred.
