Dispatcher Position Available In Fulton, Georgia

Dispatcher ABM Industries

• 3.

1

Alpharetta, GA Job Details Full-time Estimated:

$44.1K

• $58.

5K a year 1 day ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance Opportunities for advancement Qualifications Microsoft Word Microsoft Excel Microsoft Outlook Customer service Mid-level Map reading High school diploma or GED Dispatching Electrical experience HVAC Leadership Communication skills Mechanical knowledge Full Job Description Join a Company That Puts Employees First! At ABM Industries, we understand that our dispatchers are crucial to our service operations. That’s why we offer competitive pay, strong benefits, and the opportunity to grow your career in a stable, supportive environment. If you’re looking for a role where you can make an impact, we’d love to have you on our team! Why Work With Us? ✅ Competitive Pay

• Recognizing and rewarding your expertise ✅ Comprehensive Benefits Package
• Medical, dental, vision, and pension through Local U72 ✅ Career Growth Opportunities
• Clear paths to advancement ✅ Work-Life Balance
• Paid time off, holidays, and a supportive team environment ✅ Job Stability
• Join a 100-year-old Fortune 500 company Position Overview As a Dispatcher , you’ll play a vital role in ensuring seamless HVAC service operations.

You’ll coordinate technician schedules, prioritize service requests, and serve as the main point of contact for customer inquiries—all while keeping efficiency and customer satisfaction top of mind. Essential Duties & Responsibilities Dispatch HVAC Service Technicians

• Assign technicians to planned maintenance and emergency service calls efficiently. Customer Service Management
• Act as the primary contact for incoming service requests, prioritizing urgent needs and ensuring timely resolution. Scheduling & Coordination
• Develop and adjust technician schedules to maximize productivity while considering availability, skill sets, and workload distribution. Real-Time Communication
• Provide customers with updates regarding technician arrival times, job progress, and any necessary rescheduling. Work Progress Monitoring
• Track ongoing service calls, ensuring quality and efficiency throughout the process, and escalate issues as needed. Technician Support
• Work closely with field personnel to ensure they have all necessary tools, parts, and job details before arriving at a location. Service Report Auditing
• Review completed service reports weekly for accuracy and compliance with company procedures. Problem-Solving & Decision-Making
• Assess urgent service needs and allocate resources effectively to minimize downtime. Operational Collaboration
• Partner with the Service Manager to improve dispatch strategies, customer service experience, and operational performance. Geographic Coordination
• Maintain familiarity with service areas and local geography to optimize technician routing and response times. Emergency Response Handling
• Manage after-hours dispatching when needed, ensuring customers receive prompt service. Documentation & Reporting
• Maintain detailed records of service requests, technician assignments, and customer interactions for reporting and continuous improvement. Special Projects Support
• Assist in company-wide initiatives and operational enhancements as assigned by leadership.

Qualifications & Skills Education:

High School Diploma or GED required

Experience:

Minimum 3 years of dispatching experience, preferably in HVAC, electrical, or mechanical services

Technical Knowledge:

Strong mechanical aptitude to anticipate troubleshooting steps

Communication Skills:

Professional phone and email interaction with customers and internal teams

Organization & Multitasking:

Ability to manage multiple priorities in high-pressure situations

Tech Savvy:

Proficiency in

Microsoft Word, Excel, and Outlook Geographical Awareness:

Familiarity with local geography and map-reading skills

Decision-Making:

Ability to exercise discretion and sound judgment

Availability:

Willingness to assist with after-hours dispatching as needed

Travel:

Up to 5% for training purposes Ready to join a team that values your expertise? Apply today! About Us ABM (

NYSE:

ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries

• from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more.

Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit http://www.abm.com. ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across

ABM. ABM

directs all applicants to apply at http://www.abm.com/ ABM does not accept unsolicited resumes.