Dispatcher II Position Available In Fulton, Georgia

Dispatcher II
Job Locations
US-GA-Union City

ID 2025-5367

Category Operations Position Type Regular Full-Time
Introduction
Join us at AIT, where we believe every day presents an opportunity to make a global impact!
We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. Through the company’s continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver.® means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.
Overview
AIT is seeking a Dispatcher II! We are flexible on start time, if needed along with extra hours to be earned on the weekends, if applicable.
The Dispatcher II is responsible for overseeing and documenting the pickup and delivery of local shipments, as well as coordinating and communicating shipment information between drivers and delivery agents.
Responsibilities
Responsible for routing local freight, dispatching drivers, performing dock checks, tracking shipments, working with dock staff members to ensure movement of freight.
Timely event data entry of shipment milestones into MyAIT & AS400 tracking system

• pickup, delivery, obtain proof of delivery.

Provide customer service to identify and meet specific customer needs. Answer/make customer inquiry calls and address customer concerns/complaints.
Assign driver load planning based on local mapping & appointments accordingly.
Identifying and coordinating the prioritization of rushed/urgent/last minute shipments.
Other duties and responsibilities will be assigned as business demands deem necessary.
Qualifications
A team player who works well with others

• being respectful to our teammates is a Core Value
  A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role
  Growth mindset
• being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
  Customer service focus
• we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture
  Other Skills We Hope to

See:

High School Diploma/GED equivalency required; Associate Degree or equivalent preferred.
3-5 years in Freight Forwarding industry experience preferred and/or industry experience in customer service/operations
Proficient in Microsoft Office
Previous Experience working with AS400 preferred.
Strong problem solving and multi-tasking skills with abilities to develop new ideas and innovative solutions.
High attention to details and organization.
Strong geographic and mapping skills. Sense of direction and coordination to build routes.
Great interpersonal and communication skills with customers, drivers, and co-workers—communication is key!
What AIT Can Offer You
In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.