Full-Time Production Dispatcher Position Available In Fulton, Georgia

Code number:

J000016202

Entry level:
Professionals

Location:

Chattanooga

Organization:

MHP – A Porsche Company
Tasks
The Role
To support the IT manufacturing organization in defining, documenting, supporting, and validating processes necessary to maintain Chattanooga production Shop Floor IT Operations. They will be the first line of service delivery to manage critical and daily user requests. They will be working with application teams, server teams, and business units to provide coordination services under the direction of the local ITP. This individual specializes in delivering first-level support solutions for production-connected systems. This individual is responsible for documenting the processes necessary to maintain such an environment and understanding the technology solutions used to support business processes. This individual works directly with other support teams, business process owners, and technology users to identify and improve support delivery to end users. This individual will support all defined facility processes and work to improve service delivery. This individual is responsible for reviewing, logging, and maintaining monitoring solutions designed to provide alerts in the event of priority instances, as well as reviewing preemptive warnings to prevent critical issues. This individual will identify and report on key performance indicators to ensure the availability of the production systems. This individual will be responsible for auditing and reporting tickets. This position is responsible for managing, maintaining, and delivering phone support, in conjunction with the production control room, for all production equipment. Where necessary, it also coordinates with internal resources and third-party suppliers on the client’s behalf to resolve tight timelines..
Responsibilities
Operational responsibility for problem management (incident management and problem management) of all items impacting the production floor.
Create and maintain technology architecture documentation for transparency.
Create and maintain Procedure / Work Instructions
Monitor relevant production systems and report outages as necessary, including escalations to the proper groups.
Qualifications

Qualifications:

Education:

CompTIA A+
Degree in a computer-related field or Information Technology Management

Experience:

1-3 years of professional work experience in related field
Good phone skills (patient, clear communicator)
Microsoft Office
Microsoft Windows Operating Systems
Basic application configuration
Works well under pressure.
Competency in working with ticketing and work order management systems.
Strong analytical skills.
Strong written and verbal communication skills.
Work under pressure
Ability to work on multiple activities concurrently.
Strong systemic thinking and problem-solving skills.
Experience in defining and validating business processes.
Strong troubleshooting skills
Good documentation skills
Ability to take a “client” focus when engaging with internal departments.
Strong technical skills.
Works well as part of a team.

Desired Skills:

Technical equipment – troubleshooting, setup, and configuration skills.
Network IP knowledge

Desired Certifications:

Troubleshooting Fundamentals, ITIL Process (Incident, Change, Problem Mgmt.) CompTIA A+
Percentage of required travel: 0%
Physical requirements:
This job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, cameras, photocopiers, and filing cabinets.
Must be able to lift 15 pounds at times.
While performing the duties of this job the employee is required to talk, hear, walk, sit, stand, climb stairs on occasion with prolonged periods of sitting at a desk and working on a computer.
Must be able to effectively work and complete tasks in an open office/noisy environment.
Must be able to sit for prolonged periods of time while traveling in a car or airplane.
At a Glance
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