Dispatch Service Representative Position Available In Henry, Georgia

Dispatch Service Representative 3.8 3.8 out of 5 stars Stockbridge, GA 30281 Creative MultiCare is looking to hire a full-time on-site Dispatcher in Stockbridge GA. Creative MultiCare, LLC has the best group of service technicians, management personnel, and office staff in the industry. We combine cutting edge technology with a dedication to training and quality to produce the best results. The Dispatcher is crucial in ensuring the smooth operation of our dispatch processes.

Job Description:

Dispatch a core group of technicians and manage a daily service schedule in an efficient and timely manner Communicate with and update customers based on the daily service schedule Handle customer inquiries with professionalism Manage a large amount of inbound and outbound calls in a timely manner Identify customers’ needs, clarify information, research issues as they arise, and provide solutions and/or alternatives Provide information about our services Build sustainable relationships with both customers and technicians Develop and maintain a knowledge base of products, services, and technician skillsets to utilize when making decisions based on specific customer request/needs Meet personal/team qualitative and quantitative targets

Our Benefits Include:

Weekly pay Paid time off On-the-job paid training Health, dental, and vision insurance 401(k) matching with immediate vesting Supplemental insurance packages

Job Requirements:

Strong organizational skills and the ability to manage multiple tasks simultaneously Positive and professional demeanor with great interpersonal skills Previous experience in a similar role is preferred, but not required Excellent written and verbal communication skills Attention to detail and a commitment to maintaining accurate records Must be able to read, write, understand, and speak English Must pass pre-employment background check Bilingual is a plus, but not required