Office Assistant/Dispatcher Position Available In Walker, Georgia

Office Assistant/Dispatcher Neal’s Heating & Air Conditioning/Fireside Hearth and Patio LaFayette, GA Job Details Part-time $13

• $18 an hour 21 hours ago Benefits Paid time off 401(k) matching Qualifications Google Docs Customer service Filing Windows Administrative experience High school diploma or GED Dispatching Analysis skills Customer support Typing 10 key typing Phone etiquette Communication skills Entry level Office experience Full Job Description We are seeking a reliable, detail-oriented Office Assistant/Dispatcher to support daily operations at our HVAC company.

This role involves scheduling service calls, dispatching technicians, communicating with customers, and preforming various administrative tasks to keep the office/showroom running smoothly.

Responsibilities:

• Answer incoming calls and respond to customer inquiries promptly and professionally.
• Schedule and dispatch service technicians for HVAC installation, maintenance and service repairs.
• Monitor technician’s locations and job status to ensure timely service delivery.
• Coordinate daily service routes and priortize urgent/emergency calls.
• Maintain accurate records of service requests, work orders, and customer information.
• Process/finalize work orders, invoices, payments and assist with basic bookkeeping.
• Assist with general office duties including filing, customer data entry, and emails.
• Communicate effectively with field technicians/installers, customers and vendors.
• Follow up with customers post-service to ensure satisfactions.

Qualifications:

• High school diploma or equivalent.
• Prior experience in a dispatcher or office administrative roll preferred. (HVAC industry a plus).
• Strong organizational and multitasking skills
• Excellent verbal and written communication skills.
• Proficiency with office software.
• Ability to remain calm and efficient under pressure.
• Customer service mindset and problem-solving attitude.

Working Conditions:

• Office Enviroment
• Standard business hours 8:00a.

m. to 4:30p.m. with occasional extended hours during peak season (at most 30 mins if you have a customer)

Compensation:

Based on experience

Job Type:

Part-time Pay:

$13.00

• $18.

00 per hour Expected hours: 32 per week

Benefits:

401(k) matching Paid time off

Schedule:

8 hour shift Day shift Ability to

Commute:

LaFayette, GA 30728 (Required) Ability to

Relocate:

LaFayette, GA 30728: Relocate before starting work (Preferred)

Work Location:

In person