Dispatch Manager Position Available In Caddo, Louisiana

Dispatch Manager 2.9 2.9 out of 5 stars 1000 Wells Island Rd, Shreveport, LA 71107

Description:

We are seeking a highly organized and dynamic Dispatch Manager to join our team. This pivotal role requires a proactive leader proficient in coordinating logistics, managing dispatch teams, and optimizing delivery systems to ensure timely and efficient operations. Job Responsibilities Oversee the daily operations of the dispatch department, ensuring efficient and effective routing of vehicles and personnel. Develop and implement dispatch protocols and standard operating procedures to optimize resource utilization and customer satisfaction. Coordinate with other departments such as sales, customer service, and logistics to align dispatch activities with overall business objectives. Manage and monitor the performance of dispatch staff, providing training and guidance to improve productivity and service levels. Ensure compliance with transportation regulations and safety standards across all dispatch activities. Respond to escalated issues or complaints, resolving problems swiftly and maintaining positive relationships with customers and staff. Develop contingency plans for unexpected situations such as vehicle breakdowns, weather issues, or sudden spikes in demand. Utilize dispatch software and technology to track vehicles, optimize routes, and forecast staffing needs. Recruit, hire, and retain skilled dispatch

Requirements:

Minimum of 5 years of experience in dispatch operations or a related field Proven experience in managing a team of dispatchers or coordinators Strong understanding of transportation regulations and legal guidelines Experience with logistics and fleet management software Excellent knowledge of emergency procedures and dispatch policies Proficiency in database management and relevant computer applications Strong leadership skills with the ability to motivate and lead a team Exceptional organizational and multitasking skills Excellent communication skills, both written and verbal Ability to work in a fast-paced environment and make decisions under pressure Ability to understand and interpret data to improve dispatching operations Readiness to work flexible hours, including nights, weekends, and holidays if necessary Capacity to train and evaluate staff performance effectively Strong problem-solving skills and the ability to manage complex situations