Emergency Public Safety Dispatcher Position Available In Berkshire, Massachusetts

The City of Pittsfield seeks to hire an Emergency Public SafetyDispatcher. Public safety duties include answering emergency 911 calls,and dispatching appropriate Pittsfield Police, Fire and EmergencyMedical System (EMS) services. Dispatchers also answer Policenon-emergency phones, enter information in computer databases, retrieveinformation from local, state, and national computer networks,administrative record keeping, plus other duties as assigned by theChief of Police. Knowledge of Pittsfield streets and landmarks isimportant, as well as related experience or education in CriminalJustice, Fire science, Emergency Management, or Emergency MedicalTechnician. We are an affirmative action/equal opportunity employercommitted to promoting a multicultural work force, excellence in publicservice, and on-going mutual respect in our working relationships. Westrongly encourage people of color, people with disabilities, LGBTQ+individuals, bilingualists, and people from other underrepresentedgroups to apply for our open positions

• recognizing and respecting thatdiverse perspectives and experiences are valuable to our team andessential to our public service.

RESPONSIBILITIES

• Receives emergencytelephone calls for police, fire and ambulance.
• Dispatches ambulancesfor medical emergencies, accidents, fires and disasters.
• DispatchesPolice to all calls for service, advising officers of all factsaffecting the safety and efficiency of their response to the call.
• Dispatches Fire personnel to fires, advising personnel to best route,highway conditions, locations of fire, broken or frozen hydrants, typeof fire and apparatus responding, etc.
• Keeps Personnel who have beendispatched on calls fully informed of all facts affecting the safety andefficiency of their response to the call.
• Maintains equipment,especially the emergency call lines in working order and immediatelyreport any malfunction to the officer-in-charge; performs miscellaneouscustodial tasks.
• Remains thoroughly familiar with emergency proceduresthat relate to matters requiring urgent police, fire and EMS attentionso they are capable of activating them immediately.
• Keeps detailedrecords of all outgoing and incoming calls.
• Informs theofficer-in-charge when contact with an officer cannot be made after areasonable amount of time.
• Performs other duties as assigned.

QUALIFICATIONS

• High school diploma or equivalent.
• Previousexperience working as an Emergency Telecommunications Public SafetyDispatcher preferred.
• Ability to work occasional overtime hours,including nights, weekends, and holidays.
• Strong ability to operate acomputer.
• Ability to remain calm and professional in all situations,and work well under pressure.
• Demonstrate excellent interpersonalskills; Hear, speak clearly, and be easily understood.
• Ability tosuccessfully pass a background investigation.

HOURS 37.5

Per weekDispatchers work a 4 days on, 2 off schedule, including weekends andholidays. During training, work may be on all 3 shifts. Shiftassignments to days, evenings, or overnights are re-bid annually byseniority. SALARY Starting salary $20.42

• $21.

67 per hour Annualincreases up to $29.12 per hour