DIRECTOR-CENTRAL DISPATCH Position Available In Hampden, Massachusetts

DIRECTOR-CENTRAL DISPATCH

Town of West Springfield – 3.9 West Springfield, MA Job Details Full-time $75,000 – $82,000 a year 14 hours ago Benefits Disability insurance Health insurance Dental insurance Flexible spending account Vision insurance Life insurance Qualifications CPR Certification Management 5 years Supervising experience Bachelor’s degree Senior level Full Job Description Description The Director of Central Dispatch oversees and manages the operations of the public safety communications center, ensuring the efficient, effective, and compliant handling of emergency and non-emergency calls for service. This leadership role involves strategic planning, staff management, system optimization, and collaboration with public safety agencies to enhance response coordination and public safety outcomes. Directs subordinates and ensures compliance with proper procedures, codes and regulations in performances of duties. As the head of the department, the Director works harmoniously with the chiefs of police and fire to ensure dispatch operations are practical, efficient, and compliant. Examples of Duties Oversees and administers the daily operation of the Town’s Central Dispatch Department including emergency dispatch services, public safety communications, policy development, and fiscal management. Manages the development and implementation of departmental goals, objectives, policies, and priorities. Develops and implements policy and procedures and promulgates rules and regulations for the Department in coordination with the Police Chief and the Fire Chief; establishes employee standards within the communications center to equal those of both the Police and Fire Department employee standards. Prepares periodic reports on the operations of the Department. Researches, prepares and monitors the Department’s budget, identifying and implementing budgetary controls; prepares the grant applications associated with Enhanced 9-1-1 as well as implements and monitors appropriate implementation Oversees the operation and maintenance of the equipment within the Department and all other equipment associated with the center in coordination with the Chief Technology Officer; responsible for preparing maintenance agreements on all equipment as necessary for the Center and other public safety entities utilizing communications; responsible for maintaining as current and renewal of all radio (FCC) licenses utilized by police and fire, responsible for the installation and maintenance of the Next Generation 911 (“NG911”) database and all equipment associated with the NG911 system; acts as the contact liaison for the Police and Fire Departments to the State 911 Department in regard to the NG911 equipment and set up procedures. Demonstrates a thorough understanding of the Department’s operational policies and procedures, as well as the jurisdictional authority of all served agencies; possesses the ability to synthesize information from various sources, accurately interpret it using appropriate terminology, and communicate it with clarity, speed, and conciseness. Prepares formal requests for filing vacancies; participates in the selection of prospective employees; designs, develops and implements training programs for all current and new employees; evaluates and recommends employees for training; evaluates employees assigned to the communications center for promotion and conducts annual performance evaluations; develops and manages the long-term work schedule for the communications center. Responsible for the department payroll processing in a timely and accurate manner; including managing staff time off requests. Participates in collective bargaining matters pertaining to Departmental personnel by serving as a member of the Town’s collective bargaining team; may assist the Police Chief and the Fire Chief with labor-related issues and/or proposals concerning the Department. Maintains the skills of a dispatch position and all mandatory certifications of a Massachusetts telecommunicator; has the ability to perform the duties and responsibilities of all positions in the Department. Maintains professional and frequent contact with other Town departments, members of the general public, and various other state and local agencies as required. Maintains confidentiality of confidential information such as personnel records, labor negotiations information, bid proposals, and personal information about citizens, etc. Manages requisition of supplies for the Department. Actively participates in Safety Committee meetings and coordinates with other Department Heads and Mayor during emergencies. Attends professional meetings, training programs and seminars in order to stay abreast of changes or trends in the field and Massachusetts statutes and regulations and to maintain required licenses and/or certifications. Performs other duties as assigned to assist the Department and maintain the Town’s safety and its 911 system. Performs other related duties as assigned.

Qualifications Education and Experience:

A Bachelor’s degree from an accredited college or university in business administration, public administration, emergency management, criminal justice, communications, or a closely related field is preferred. A minimum of five (5) years of progressively responsible experience in public safety, with at least two (2) years in a supervisory or management role within a public safety communications or emergency dispatch center, is preferred. A minimum of five (5) years of experience working in a public safety communications or emergency dispatch center is required. Experience in overseeing complex electronic systems, such as Computer-Aided Dispatch (CAD), Records Management Systems (RMS), and radio communications infrastructure, is highly desirable. Demonstrated ability to manage personnel, develop and implement policies, and coordinate with police, fire, and EMS departments is strongly preferred. An equivalent combination of education, training, and relevant professional experience may be considered to meet the qualifications of the position.

Special Requirements :

Must submit to, and successfully pass, a Massachusetts Board of Probation and an Interstate Inquiry Index record check; must comply with the minimal qualification guidelines established by the Criminal History Systems Board. Must be available to respond to critical incidents, emergencies, and staffing needs outside of regular business hours, including evenings, weekends, and holidays as required. Must obtain and maintain valid certifications in the following, in accordance with Massachusetts state law and departmental standards: First Responder CPR Certification Next Generation 911 (NG911) Certification

LEAPS/NCIC

(Law Enforcement Agencies Processing System/National Crime Information Center) Certification CORI (Criminal Offender Record Information) Certification Emergency Medical Dispatch (EMD) Certification APCO (Association of Public-Safety Communications Officials) Basic Telecommunicator Certification APCO Communications Center Supervisor certification Communications Training Officer (CTO) certification

FEMA ICS-100

(Introduction to the Incident Command System)

FEMA NIMS IS-700

(An Introduction to the National Incident Management System)

Optional Certifications:

FEMA IS-144

Telecommunicators Emergency Response Taskforce (TERT) Basic Course

FEMA IS-230

Fundamentals of Emergency Management We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave. Part-time employees who work an average of __ hours per week over the course of a year, receive benefits on a pro-rated basis. To learn more details, visit our benefits page.