Dispatcher / Service & Inspections Coordinator Position Available In Suffolk, Massachusetts

Dispatcher / Service & Inspections Coordinator Pavion Corp United States, Massachusetts, Boston 200 High Street (Show on map) Jun 16, 2025
Description Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service. With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at www.pavion.com Pavion and our family of companies are seeking a talented and motivated Dispatcher to join our fire business unit.

Primary Responsibilities:

Plan technicians’ routes for service calls based on availability, skill, and geographical location
Assisting service department in daily operations
Familiarity with the Boston area
Provide information to technicians relevant to their calls
Contact Customers prior to service call to confirm appointment
Other various duties asked of management
Job hours: 6:00am to 4:30pm

Basic Qualifications:

High School Diploma or GED
2+ Years’ experience as a Dispatcher
Basic computer skills

Preferred Qualifications:

2+ Years’ experience as a Dispatcher within the Alarm Industry
Prior experience in customer service, preferably in a fast-paced environment,
Experience scheduling service and or inspections
Ability to manage multiple priorities and adapt to changing situations
Knowledge of Fire, Security, CCTV, and Card access
Ability to communicate and handle customer service issues independently and resolve them in a timely and professional manner
Excellent organizational, customer service, and time management skills

Preferred Qualifications:

Proficiency with scheduling or dispatching software is a plus Salary range: $23 – 27 an hour, depending on experience

Disclaimer:

This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment. Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.