Administrative Assistant HVAC Commercial Service Dispatcher Position Available In Buncombe, North Carolina

/Administrative Assistant – HVAC…
Administrative Assistant – HVAC Commercial Service Dispatcher May 10, 2025 Since 1921, MB HAYNES Corporation, in Asheville, NC, has provided solid, stable careers for many good people. As market leaders, we have enjoyed tremendous growth through the years, and we are poised for even greater growth in the future. We believe in our tag line, Quality, Commitment & Character all day, every day. If you are looking for a professional environment to both further your career and be a part of something great, become a member of our 100% Employee Owned

MB HAYNES

family.

Position Summary:

The Administrative Assistant will primarily function as support for the Heating and Cooling functions and initiatives. This position will be responsible for all aspects of administrative duties in addition to supporting any interdepartmental functions related to the HVAC department.

Responsibilities:

Take, schedule, and dispatch all incoming commercial service calls.
Billing & work order pricing
Answer customer questions, concerns and complaints
Process credit card payments
Prepare weekly recaps
Work with Collections for past-due balances and discrepancies
Follow-up on purchase orders with technicians and customers
Review technician’s problem tickets
Miscellaneous tasks for service managers and field employees as needed.
Scan and maintain files
Enter material requisitions

Requirements:

Ability to demonstrate key traits indicative of the HAYNES Way including integrity and professionalism.
Previous dispatch experience is a plus.
Willingness to interact with a variety of internal and external customers with a positive and service-oriented approach.
Excellent professional written and verbal communication skills.
Proven approach to critical thinking and problem-solving skills.
Willingness and ability to gain a working knowledge of HVAC functions.
Excellent computer skills including Microsoft Office Suite (Excel) and the ability to learn various internal software program applications.
Ability to handle multiple comprehensive tasks at one time.

Physical Requirements and Working Conditions:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may be primarily performed in an office environment.
This position requires physical activity including frequent sitting, standing, walking, kneeling, bending, crouching, reaching and climbing stairs.
Requires the ability to occasionally lift and/or carry materials and/or supplies and other materials weighing up to 50lbs.

Benefits:

ESOP (Employee Stock Ownership Plan)
401(k) Savings Plan
Health Insurance
Dental Insurance
Benefit Conversion at Termination (COBRA)
Short Term Disability
Long Term Disability (voluntary)
Life Insurance
Additional (voluntary) life insurance (for employee and family members)
AFLAC (voluntary) supplemental insurance
Legal Shield (voluntary) prepaid legal services
Employee Assistance Program (EAP)
Tool and Equipment Assistance
Uniform and Uniform Maintenance
Vacation Benefits
Holidays
Apprenticeship Programs MB Haynes Is An Equal Opportunity/Affirmative Action Employer