Amazon DSP Dispatcher Position Available In Forsyth, North Carolina
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Job Description
Amazon DSP Dispatcher 1.7 1.7 out of 5 stars 6711 Belvedere Road, West Palm Beach, FL 33413 Principal Delivery, LLC is an Amazon Delivery Service Partner looking for enthusiastic, team players to join our team.
Job Title:
DSP Dispatcher Department:
Operations Location:
Principal Delivery Office Job Type:
Full-time (West Palm Beach)
Reports To:
Operations Manager and Assistant Operations Manager Schedule:
Front Half Shift (Sunday-Wednesday) / Back Half Shift (Wednesday-Saturday)
Job Summary:
We are seeking a motivated and organized Amazon DSP Dispatcher to join our fast-paced delivery service team. As a Dispatcher, you will play a crucial role in coordinating and optimizing the daily delivery operations, ensuring efficient and timely package deliveries to Amazon customers. This role requires excellent communication skills, problem-solving abilities, and the ability to work in a dynamic environment. If you thrive in a high-pressure, customer-focused setting and have a knack for logistics, this full-time position may be the perfect fit for you.
Key Requirement:
Candidates must pass a trial period as a Delivery Associate, where they become proficient in delivery routes before qualifying for this position.
Key Responsibilities:
1.
Dispatch Management:
o Monitor and track the progress of deliveries throughout the day. o Make real-time adjustments to routes based on changing conditions, traffic, and customer requirements. o Provide real-time updates to drivers on their performance and infractions throughout the day, offering guidance for improvement. 2.
Communication:
o Serve as the primary point of contact for drivers, providing instructions, support, and information. o Maintain effective communication with various stakeholders, including Amazon operations teams and drivers. 3.
Performance Tracking:
o Monitor driver performance, including on-time deliveries, safety compliance, and vehicle maintenance. 4.
Coaching and Motivation:
o Coach and motivate drivers to improve their performance, including on-time deliveries and customer service. o Provide guidance and support to help drivers overcome challenges and meet performance goals. 5. Flexibility with
Changing Schedule:
o Be adaptable and open to changes in the dispatch schedule due to unforeseen circumstances, emergencies, or operational needs. 6.
Documentation and Reporting:
o Maintain accurate records of delivery schedules, driver hours, and performance metrics. o Generate regular reports to assess and improve delivery operations. 7.
Problem Solving:
o Identify and address operational challenges and exceptions that may impact delivery schedules. o Collaborate with drivers to find solutions to unforeseen issues. 8.
Compliance and Safety:
o Ensure that drivers adhere to all safety guidelines and regulatory requirements. o Address any safety or compliance concerns promptly. 9.
Occasional Delivery Routes:
o Occasionally, candidates will be required to take delivery routes, including driving a delivery vehicle to ensure on-time deliveries to customers. 10.
Reliability and Punctuality:
o Be a dependable team member, consistently maintaining a good attendance record and always being on time. o Set a positive example for the team by demonstrating a strong work ethic and commitment to fulfilling job responsibilities. 11.
Critical Thinking Skills:
o Must have good critical thinking skills to analyze complex situations, make informed decisions, and adapt to changing circumstances.
Qualifications:
High school diploma or equivalent; additional education or relevant certifications a plus. Previous management or supervisory experience is a plus. Previous experience in dispatching, logistics, or transportation is preferred. Proficiency in using dispatch software and tracking tools. Strong communication and problem-solving skills. Excellent time management and organizational abilities. Ability to work under pressure and adapt to changing situations. Knowledge of geographical areas and road networks in the delivery service area. Valid driver’s license and a willingness to occasionally take delivery routes when needed. Must be able to pass a drug test and driving records check.
