Office Specialist – Dispatcher Position Available In Guilford, North Carolina

Office Specialist – Dispatcher Guilford County Government – 3.4 Greensboro, NC Job Details Full-time $33,496 – $38,520 a year 1 day ago Benefits Disability insurance Health insurance Dental insurance Paid time off Vision insurance Life insurance Qualifications Mid-level High school diploma or GED Driver’s License Bachelor’s degree Associate’s degree 2 years Full Job Description

GUILFORD COUNTY GOVERNMENT

Transparency & Communication | Equity & Inclusion | Accountability Service & Outcomes Excellence | Our People Matter Description

GENERAL STATEMENT OF DUTIES

Process and maintains the records and written materials which represent the transactions or business of an office or organization.

DISTINGUISHING FEATURES OF THE CLASS

An employee in this class performs a variety of journeyman level duties in a specialized office management support role. Central to the performance of duties is the operation of a PC or other office device for the purpose of preparing a variety of letters, forms, documents, or computer database entries. Maintains records and files related to the operation of the office to which assigned. Decisions involve selecting the correct process or procedure from a larger number of procedural guides. Questions and problems are resolved using established policies and procedures. Informs the public of policies, procedures, and regulations. Public contact occurs in person, by phone, or by letter or memo with members of the general public or agency clientele, or employees of other offices and departments with which they interact. Work is performed under general supervision and is evaluated through observation, reports, and conferences. Examples of Duties DUTIES Assign operators in the event of operator absences, increased service volumes, or in order to minimize service disruptions as a result of traffic, vehicle malfunctions, operator problems and/or emergency situations Answer calls by providing information or scheduling trips Assign trips, vehicles, and onboard equipment to operators Also assign vehicles giving consideration to preventive maintenance schedules and capacity needs Maintain attendance log for operators and other appropriate staff Also maintain two-way communication with operators, providing information regarding customers, cancellations, and directional assistance when necessary Monitor operator and trip statuses to include making adjustments and reassignments as necessary to ensure on-time performance Perform other duties as needed Typical Qualifications Minimum Qualifications Bachelor’s degree from an accredited college or university Associate’s degree High school diploma or GED and two years of office support experience. Supplemental Information Physical Demands Work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking, standing, bending, carrying of light items such as papers, books, small parts, driving an automobile, or use of a PC or other VDT to accomplish work objectives. No specific physical demands required. Mental demands and normal stress regarding achieving work deadlines are present.

Working Conditions:

Environment:

Work environment involves normal, everyday discomforts or unpleasantness. Work area has adequate light, heat and ventilation; environment is organized and stable.

Hazards:

Work presents no significant hazards to employees. May Require Driving This position may require driving for this position whether driving a County owned or personal vehicle to conduct county business such as but not limited to attending conferences, meetings, or any other county related functions. Motor Vehicle Reports may be verified for valid driver’s license and that the driving record is compatible with the county’s driving criteria. If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County’s vehicle use policy.

Special Note:

This generic class description gives an overview of the job class, its essential job functions and recommended job requirements. However, for each individual position assigned to this class, there is available a completed job description with physical abilities checklist which can be reviewed before initiating a selection process. They can provide additional detailed information on which to base various personnel actions and can assist management in making legal defensible personnel decisions. Guilford County is committed to providing Equal Employment Opportunity (EEO) to employees and applicants for employment regardless of color, religion, sex, national origin, age, disability, genetic information, sexual orientation or political affiliation. The County is committed to complying with all applicable federal, state and local laws that pertain to employment, and to providing a work environment that is free from discrimination of any kind. If you need an auxiliary aide, make the request forty-eight (48) hours in advance of the time the accommodation is needed by calling 336-641-3324.