Dispatcher Position Available In Johnston, North Carolina
Tallo's Job Summary: Dispatcher CMC Service Experts in Clayton, NC is hiring for a full-time position with a salary range of $43,000 - $50,000 a year. The ideal candidate should have experience in dispatching or customer service, strong organizational and communication skills, and be proficient in using dispatching software and office tools. Responsibilities include managing the dispatch board, supervising a remote CSR, scheduling service appointments, and ensuring customer satisfaction. Competitive pay, career growth opportunities, and a supportive work environment are some of the perks of this role. Interested candidates can apply by submitting a resume and cover letter.
Job Description
Dispatcher CMC Service Experts Clayton, NC Job Details Full-time $43,000 – $50,000 a year 8 hours ago Qualifications Google Suite Customer service Mid-level Microsoft Office Dispatching Organizational skills 1 year Communication skills Full Job Description We are a reputable residential electrical contractor looking for a skilled and dependable Dispatcher to join our Service Department. As a key member of our team, you will be responsible for overseeing the dispatch board, ensuring all service calls are scheduled efficiently, and supervising a remote Customer Service Representative (CSR). Your organizational skills and ability to manage multiple tasks will play a crucial role in ensuring smooth operations and top-notch customer service.
Key Responsibilities:
Oversee and manage the dispatch board, ensuring service calls are assigned to the appropriate technicians in a timely manner. Supervise a remote CSR, providing guidance, training, and support as needed. Communicate effectively with technicians, ensuring they have the necessary information to complete jobs accurately and efficiently. Schedule service appointments based on customer needs, technician availability, and location. Monitor and track job progress to ensure timely completion and customer satisfaction. Assist with troubleshooting or escalating customer concerns when necessary. Maintain accurate records of service calls, schedules, and technician activity. Ensure a high level of customer service and satisfaction.
Qualifications:
Previous experience in dispatching, customer service, or a similar administrative role, preferably in a service or trades environment. Excellent communication and organizational skills. Ability to multitask and prioritize in a fast-paced environment. Proficient in using dispatching software and basic office tools (e.g., Microsoft Office, Google Suite, Service Titan). Strong attention to detail and problem-solving skills. Ability to work independently and as part of a team.
Perks:
Competitive pay based on experience. Opportunity to work with a growing company in a supportive, team-oriented environment. Room for career growth and advancement. How to
Apply:
Interested candidates should submit a resume and brief cover letter outlining their qualifications and experience. Join our team today and help us provide exceptional service to our valued customers.
