Public Safety Telecommunicator Position Available In Mecklenburg, North Carolina

Public Safety Telecommunicator
University of North Carolina at Charlotte, United States
about 7 hours ago

Location:

Charlotte, NORTH

CAROLINA

Job Type:

FullTime

Deadline:

;
Position Information
General Information
Vacancy Open to All Candidates
Employment Type Permanent

• Full-time
  If time-limited, note appointment end date Hours per week 40
  Months per year 12
  Position Number 010211
  NC Salary Grade Equivalency GN05
  Classification Title Public Safety Telecommunicator
• Journey
  Working Title Public Safety Telecommunicator
  Salary Range $33,540
• $39,634
  Anticipate Hiring Range $33,540
• $39,594
  FLSA Status Non Exempt
  Division Business Affairs
  Department Safety & Security (Adm)
  Work Unit Police and Public Safety
  Work Schedule Varies
  Primary Purpose of Position Performs technical communications work in support of public safety operations.

Receives emergent and non emergent calls, monitors alarms, obtains and relays information, prioritizescalls/alarms and coordinates response procedures, dispatches appropriate public safety personnel, and maintains public safety communications logs and databases.

Minimum Education/Experience Minimum Preferred Qualifications:

High School diploma and sufficient experience to demonstrate ability to work under pressure.
Journey level requires an additional one year of experience.
Advanced level requires an additional two years of experience.

University Preferred Qualifications:

High School diploma or equivalency and one year experience as a public safety telecommunicator.
Essential Job Duties Responds to emergency and non-emergency calls for assistance and information.
Provides dispatch and communication support services for police (including rangers), fire, emergency, and related services.
Operates a multi-line telephone console system, alerting system, and LiveSafe
alerting system Translate information to the appropriate codes.
Determines and assigns the level of priority of the call and enter the data into a
computer-aided dispatch system for radio dispatch purposes.
Performs crisis intervention services, ask vital questions to ensure the caller
receives proper emergency response agency.
Transfers Fire and Medical needs to appropriate dispatch centers.
Monitors and operates a radio console and computer equipment.
Receives and responds to a variety of emergency and non-emergency services and complaints.
Asks questions to interpret, analyze and anticipate the caller’s situation as to
resolve problems, provide information, dispatch emergency services, or refer
callers to other agencies.
Dispatches and coordinates the responses of public safety agencies.
Identify appropriate number and type of equipment or apparatus to dispatch.
Enters and modifies information into local, state and national computer databases.
Monitors and responds to a variety of technical systems and alarms.
Other Work Responsibilities Other duties as assigned by the Chief of Police or Designee.
Departmental Preferred Experience, Skills, Training/Education Previous experience as a Public Safety Dispatcher with 1 year of experience.
Experience in the performance of general telecommunications duties, including emergency call response, dispatching police, medic, and fire to assist.
Ability to perform effective under pressure; and understanding of all policy and procedures,
Ability to effectively use and maintain telecommunication equipment and the ability to effectively perform telecommunications duties.
Proficiency with computer systems such as Microsoft; Google Suite with ability to learn other computer programs/systems.
Strong attention to details.
Necessary Licenses or Certifications Requires certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment.
Some positions may require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment.
Work Location Police & Public Safety
Posting date 04/14/2025
Closing date 04/28/2025
Proposed Hire Date 05/12/2025
Contact Information Special Notes to Applicants The finalist will be subject to a Criminal ground Check and/or a Motor Vehicle Report
The Search Committee will not contact references without first verifying permission with the finalist.
Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
Do not write ‘see resume’ on your application when completing the job duties section.

UNC Charlotte Benefits Information:

hr.charlotte/benefits/benefits-overview