Senior Dispatcher / Team Lead Position Available In Mecklenburg, North Carolina

Senior Dispatcher / Team Lead 3.3 3.3 out of 5 stars

Pineville, NC Position:

Senior Dispatcher /

Team Lead Location:

Pineville, NC Company:

MigWay About MigWay MigWay is a Charlotte-based, family-owned, and operated freight carrier specializing in expedited, rush-critical loads. With over a decade of experience, we have established ourselves as a trusted partner in the transportation industry, delivering freight with precision and care across the continental U.S. Our commitment to excellence has earned us recognition on the Inc. 5000 list of fastest-growing companies and the Charlotte Business Journal’s Fast 50 and Best Places to Work awards. At MigWay, we pride ourselves, treating every team member with respect and providing opportunities for growth. Our state-of-the-art fleet and dedicated staff ensure that we meet and exceed our clients’ expectations. Role Overview We are seeking a dynamic and experienced Senior Dispatcher / Team Lead to oversee our dispatch operations. This role is pivotal in ensuring the efficiency and effectiveness of our dispatch team, comprising 6-7 dispatchers. The ideal candidate will possess a deep understanding of the freight market, exhibit strong leadership skills, and be committed to fostering a collaborative and high-performing team environment.

Key Responsibilities Team Leadership:

Supervise, mentor, and develop a team of dispatchers to ensure optimal performance and professional growth.

Operational Oversight:

Monitor dispatch operations, providing real-time support and decision-making to address challenges promptly.

Market Engagement:

Manage a limited number of trucks to stay informed about freight lanes, rates, and industry trends.

Training & Development:

Conduct onboarding for new dispatchers and regular performance evaluations to maintain high service standards.

Conflict Resolution:

Handle escalations and resolve conflicts, ensuring customer satisfaction and adherence to company policies.

Cross-Department Collaboration:

Work closely with departments such as safety, compliance, and accounting to streamline operations.

Performance Analysis:

Analyze dispatch metrics to identify trends and implement process improvements.

Recruitment Support:

Assist in recruiting and onboarding new dispatch team members as needed. Qualifications Minimum of 3 years of dispatch experience in the trucking/freight industry. Proven experience in a leadership, training, or supervisory role. Strong understanding of freight markets, rates, and dispatch operations. Excellent communication, organizational, and conflict-resolution skills. Ability to work under pressure and make sound decisions quickly. Proficiency in dispatch software and load boards. What We Offer Competitive salary and performance-based bonuses. Opportunities for growth and advancement within the company. A supportive and results-driven work environment. Comprehensive health, dental, and vision benefits. Paid time off and holidays. Join Our Team At MigWay, we believe in delivering not just freight but also on our promises to our clients and employees. If you’re passionate about logistics and ready to lead a dedicated team in a fast-paced environment, we invite you to apply and become a part of our growing success story.