Lead Dispatcher Position Available In [Unknown county], North Carolina

Job Description:

About the Role This role is a senior part of the Care Traffic Control department, which provides 24/7 access to care and support of care delivery across the org. The Lead Dispatcher is a supervisory position supporting 6-10 remote dispatchers, collectively operating a 24/7 dispatch operation. Responsibilities Cityblock delivers integrated primary and acute medical care, behavioral health and social care, powered by relationships and designed to advance equity in access and outcome. By delivering these acute and longitudinal services in-home through a combination of digital and in-person connections, we can allow members to stay at home and out of the hospital. The Lead Dispatcher will empower the team to calltake, coordinate patient flow and field resource assignment, and maintain currency in key process, concepts, and skills Serve as a super user and trainer on internal scheduling, dispatch, coordination systems as well as Talkdesk or other call center applications to provide best-in-class customer service. As a supervisor, you will conduct formal performance reviews using quality rubrics, data, and quality assurance systems Working with the Senior Manager and other Cityblock stakeholders, you’ll help train Dispatchers to educate members on our virtual services, coordinate verbal and electronic consents to treat, conduct assessments, and enable access to care. You’ll draft development and advancement opportunities for implementation within the department.

You are:

Passionate about improving health care delivery to marginalized and underserved populations A model of self-governance, teachable attitude, and ownership Excited about how technology can support your work and help drive the ongoing evolution toward a new and better health care system Emotionally-resilient and can successfully interact with customers in various emotional states You are service oriented, and have demonstrated the ability to learn, teach, and lead others in doing the same You have: Excellent communication skills, including the ability to effectively interact with members and colleagues alike. Experience as a supervisor Prior Communications Training Officer, Field Training Officer, Public Safety Telecommunicator I Instructor, with formative experience in the direct provision of services The ability to think quickly and solve problems in the moment Requirements for the

Role Education Minimum:

High school

Diploma or GED Plus:

Federal Emergency Management Agency IS-201.A, IS-242.A, IS-922.

A, Preferred:

Associates Degree Licensure N/A Experience 5+ years in any of the following fields: Emergency Medical Services Fire Suppression with medical responsibilities Public Safety Access Point (Dispatch center,) operational command center, ambulance dispatch At least two years of the recent, paid work experience must have included supervisory responsibilities. Certification (s) None required Credentialed Role No Physical Requirements Sitting- remaining in a seated position Standing or walking Alternate sitting or standing Keyboarding Additional Requirements Employees will possess a home work environment free of distractions, secluded for the privacy of member information, and occasional access to private or public transportation as needed for work assignments. We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is: $32.17 – $48.13 Hourly Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic. Covid -19 Vaccine –

Please Read:

Cityblock requires individuals hired into in-person, member-facing positions to provide proof that they have received the

COVID-19

vaccine. The requirement is based on the safety and effectiveness of the vaccine in protecting against COVID-19, and our shared responsibility for the health and safety of members, colleagues, and community. Any individuals subject to this requirement may submit for consideration a request to be exempted from the requirement (based on a valid religious or medical reason) on forms to be provided by Cityblock. Such exemption requests are subject to review by Cityblock on a case-by-case basis and approval is not guaranteed. Medical Clearance (for Member-Facing Roles): You must complete Cityblock’s medical clearance requirements, which include, but may not be limited to, evidence of immunity to MMR, Hepatitis B, Varicella, and a TB screen, or have an approved medical or religious accommodation that precludes you from being vaccinated against these diseases. We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means. Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country. Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings. In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve. Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community. Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

Aim for Understanding Be All In Bring Your Whole Self Lean Into Discomfort Put Members First About our

Team:

We employ a field-based, home-based care model and are committed to meeting members where they are–in their homes, in their community, and in our Hubs. We will go above and beyond to connect with Cityblock members in a non-judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to the system as a whole as we strive to do better every day.