Hiring Now: Transportation (Dispatch) Representative – Starts 5/12 Position Available In Wake, North Carolina

Join a large non-profit Healthcare system based in MN! Job Description Through member and provider contact, coordinate accurate and efficient transportation of members to health-related appointments. Contact will take place via telephone, fax, voicemail and in person.

Specific duties and responsibilities include:

Answer, resolve, track and document telephone calls from members and providers in a timely and professional manner. Interpret member eligibility and coverage through thorough knowledge of the contracts, policies and procedures. Communicate with internal departments, members, providers and other customers regarding the transportation benefit in both verbal and written form, including faxing rides to providers at the appropriate times. Evaluate rider needs to provide best use of provider resources including bus passes, vans, or taxi cabs. Identify trends/issues that emerge in calls/correspondence, and inform Lead Representative or Supervisor. Assist in the development and communication of resolutions to internal staff as requested. Demonstrate and maintain a thorough and complete working knowledge of appropriate UCare information management systems and the ACD phone system. Maintain good working relationships and open communication with internal and external customers.

Main Position Details:

Start:

5/12

Pay:

$21•$22

Schedule:

Must be available Monday•Sunday between 8:00am•8:00pm

CST Location:

100% remote. Equipment will be provided Skills & Qualifications High school diploma / GED 2+ years of call center experience, preference given to someone who has worked from home. Consistent work history Preference given to candidates with health insurance (HMO), physician group practice, or community agency. Bilingual in Spanish, Somali, or Hmong