Lead Dispatcher Position Available In Wake, North Carolina

Lead Dispatcher Jones Insurance, Benefits & HR Consulting Apex, NC 27539 Jones Advisors HR Consulting is conducting a search for a driven to succeed, Lead Dispatcher, on behalf of our client, Element Service Group. Element Service Group provides top quality HVAC maintenance, repairs, and system replacements. They are looking for a highly organized, detail-oriented individual to manage a range of administrative responsibilities. The roll will require proficiency with scheduling software such as ServiceTitan, creating estimates, creating technician schedules, and ensuring the efficiency and timely completion of various administrative task. They offer competitive pay, benefits, paid holidays, vacation, simple IRA & more.

Employment Type:

Full-time Compensation & Benefits:

Hourly ranges from $22.00-$34.00 Paid vacation & holidays Major medical insurance

Simple IRA Hours & Schedule:

Monday-Friday, 7:30a.m.-4:30p.m.

Responsibilities:

Answer incoming calls and emails promptly and professionally. Schedule and dispatch service calls to technicians. Review and update service technician time sheets daily and calculate weekly time. Experience with American Home Shield (Scheduling, Invoicing, Creating Estimates) Batching service calls daily. Follow up on open estimates and service calls to ensure customer satisfaction. Process and approve invoices and expense reports. Maintain accurate records of service calls, quotes, and invoices. Prepare and submit warranty claims. Generate and submit invoices for completed services. Track and manage accounts receivable. Assist technicians with technical questions and troubleshooting. Create estimates for recommended repairs and replacements. Perform other related duties as assigned.

Requirements:

US Work Authorization. High school or equivalent required. HVAC Industry experience preferred. Dispatch experience required.

Knowledge, Skills, & Abilities:

Excellent verbal and written communication skills. Excellent organizational skills and attention to detail. Ability to prioritize tasks, manage time effectively, and multitask. Proficient in computer software, including Microsoft Office Suite and dispatch software, preferably ServiceTitan. Familiar with Home Warranties (American Home Shield, Choice Home, First American Home etc.) Must be able to input data accurately, track service calls, and process paperwork. Ability to work independently and in a fast-paced environment. Ability to identify and resolve issues quick and efficiently. Must be reliable and extremely trustworthy. Team player mindset with a positive attitude.

Work Environment and Physical Demands:

This position is frequently performed inside a temperature-controlled office building. The level of noise varies in this face-paced work environment. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand, bend, stretch, and walk. Vision requirements include reading a computer monitor, peripheral vision, and color vision. Must regularly be able to lift and/or move up to 25 pounds. Element Service Group is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. In addition to federal law requirements, Element Service Group complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type:

Full-time Pay:

$22.00 – $34.00 per hour Expected hours: 40 per week

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

Schedule:

8 hour shift Monday to

Friday Education:

High school or equivalent (Required)

Experience:

Dispatching:

1 year (Required)

HVAC Industrial:

1 year (Preferred) Ability to

Commute:

Apex, NC 27539 (Required)

Work Location:

In person