Dispatcher – per diem Position Available In Hillsborough, New Hampshire

Dispatcher – per diem Manchester Transit Authority 110 Elm Street, Manchester, NH 03101 Overview We are seeking a highly organized and detail-oriented per diem Dispatcher to join our dynamic team. The ideal candidate will play a crucial role in coordinating transportation logistics, ensuring timely bus routes, and maintaining efficient communication between drivers and passengers. This position requires strong analytical skills and a solid understanding of logistics.

POSITION DESCRIPTION

This position is responsible for coordinating Transit Dispatch per diem, scheduling Stepsaver / Demand Response, interacting with the operations and maintenance staff, and provide customer support services. This position is responsible for fielding incoming calls or in-person questions regarding

MTA / CART

transit bus system. Booking Paratransit and Demand Response rides into a computer aided scheduling software. Selling fare media by phone, internet or in-person using the fare box and cash/credit card systems. Managing downtown transit bus operations such as on-time departure, assisting with passenger transfers, driver and vehicle operations. Provide basic travel training.

SUPERVISOR

This position reports to the Regional Service Coordinator

WORK SCHEDULE

Monday – Saturday work as needed

JOB DUTIES

Open or close the transit operations office Provide 2-way radio and phone support Track daily employee attendance Cover open schedules as needed Maintain daily communication with operators in the field Respond to customer telephone inquiries in a timely manner Coordinate with maintenance on vehicle availability and communicate driver issues as needed Collect passenger information on Stepsaver/Demand Response service requests Coordinate field operations during emergencies Ensure driver compliance with USDOT Drug and Alcohol related to fitness for duty Issue paychecks as needed Provide backup weekend dispatching as needed Drive transit or school routes as needed Assign vehicles to routes as appropriate Maintain lost and found records and item tracking Data entry as needed Input accurate payroll records Schedule next working day Stepsaver / Demand Response trips and publish manifest for operators Supervise affiliated employees and ensure compliance with all MTA policies. Ensure driver fitness for duty Cross train to cover school dispatch as needed.

QUALIFICATIONS

High school degree, equivalent or greater Knowledge of local streets Interpersonal skills, experience in Supervisory role, preferred Strong communication skills, verbal and written Ability to prioritize tasks and service coverage effectively Ability to pass a pre-employment drug screen and entered in a random drug screen pool Possession CDL-B, Passenger Endorsement, School Bus Certificate, Air Brake, DOT Medical Card preferred Previous dispatch experience, preferred Understanding of our transit system, preferred Ability to work independently, only supervisor during non-business hours

ESSENTIAL JOB FUNCTIONS

Ability to communicate in the English language Ability to sit for extended periods of time Ability to operate a standard business computer, advanced technology experience preferred Ability to use an electronic street map to provide navigation Ability to operate a radio communication device Ability to operate a multiline phone

COMPENSATION

Hourly Rate – Starting at $29.00

Paid Holidays Job Type:

Part-time Pay:

$29.00 per hour Expected hours: 1 – 40 per week

Benefits:

Employee assistance program Flexible schedule Professional development assistance

Schedule:

Monday to Friday Weekends as needed

Work Location:

In person