Dispatcher Position Available In Bronx, New York

• VETERANS

ARE ENCOURAGED TO APPLY

• Responsibilities

• Conduct Roll Call:

  Confirm all scheduled personnel are present and ready at the start of each shift

• Manage Communications:

  Handle all incoming calls professionally, providing assistance or routing as needed

• Coordinate Incident Response:

  Guide officers during on-site incidents and deploy supervisors when necessary

• Winteam:

  Experience with Winteam or similar security related HRIS systems is greatly preferred

• Ensure Post Coverage:

  Monitor all sites to ensure continuous coverage and respond to urgent coverage requests promptly

• Track attendance: Verify clock-ins, meal breaks, and clock-outs to ensure accurate guard attendance

• Verify Hours:

  Reconcile billable and payable hours during roll call to avoid payroll or billing discrepancies

• Enforce Policies:

  Document and issue violations for non-compliance with company policies

• Support Company Operations:

  Act as the shifts’ s central point of information and communication

•

Provide Excellent Customer Service:

Deliver courteous, solution-focused support to clients and callers.

Qualifications

• Must have 1 year Dispatching Experience or directly related exp
• High school diploma or GED preferred college degree.
• NYS Security guard license.