Dispatcher/Office Manager Position Available In Erie, New York

Dispatcher/Office Manager Register Appliance Service Depew, NY Job Details Full-time $19 – $26 an hour 1 hour ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Retirement plan Qualifications Customer service Mid-level Dispatching QuickBooks Office management Phone etiquette

Full Job Description Job Title:

Dispatcher /

Office Manager Company:

Register Appliance Service Location:

345 Dick Rd, Depew, NY 14043

Job Type:

Full-Time Join a Growing Team at Register Appliance Service! Are you an organized, proactive professional who thrives in a fast-paced environment? Do you want to be part of a growing company where your ideas and energy truly make a difference? Register Appliance Service is a family-run, locally respected name in residential appliance repair , proudly serving the Western New York community for over 50 years. We’re growing — and we’re looking for a motivated Dispatcher / Office Manager to help take our operations to the next level.

What You’ll Do:

As the Dispatcher / Office Manager, you’ll be the heartbeat of our office — coordinating technicians, supporting customers, and making sure everything runs smoothly day to day. This is a key position with real opportunity for growth and leadership as the company continues to expand.

Daily Responsibilities:

Dispatch service technicians efficiently based on geography, job urgency, and availability. Organize and maintain technician schedules and update them in real-time. Communicate clearly and professionally with customers — answering phones, following up on service calls, and resolving any scheduling issues. Order parts, manage inventory, and work directly with suppliers. Oversee office operations including billing, filing, job tracking, and light bookkeeping. Support and streamline workflow for the service team and ownership.

What We’re Looking For:

We want someone who takes initiative, solves problems before they become problems, and takes pride in creating order from chaos.

Ideal Candidate:

A self-starter who’s highly organized and thrives in a dynamic environment. Previous experience in dispatching, scheduling, office management, or customer service. Excellent phone skills and the ability to communicate clearly and empathetically. Comfortable using computers, scheduling software, and QuickBooks (or similar platforms). Strong multitasker who can manage priorities without getting flustered. Positive, can-do attitude and a team player mindset.

Perks & Benefits:

Competitive pay based on experience Paid holidays and PTO Supportive, family-like team environment Room to grow with a growing company — your career can grow as fast as we do Health benefits available

Hours:

Monday-Friday, 8:00 AM – 5:00 PM Occasional flexibility may be needed Ready to Join Us? Send your resume and a brief note about why you’re a great fit to or give us a call! Register Appliance Service 345 Dick Rd Depew, NY 14043

Job Type:

Full-time Pay:

$19.00 – $26.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Retirement plan Vision insurance

Schedule:

8 hour shift Monday to Friday Ability to

Commute:

Depew, NY 14043 (Required) Ability to

Relocate:

Depew, NY 14043: Relocate before starting work (Required)

Work Location:

In person