Sales Support Dispatcher Position Available In Erie, New York

Title:

Sales Support Dispatcher

Location:

Tonawanda, NY

Compensation:

$20 – $24/ hour, based on experience What We Are Looking For
NOCO is seeking a fast-paced, detail-oriented Sales Support Dispatcher to join our Sales Support team. In this key role, you will manage incoming communications, coordinate scheduling, and serve as a central point of contact between sales representatives, internal teams, and customers. The ideal candidate is highly organized, thrives in a dynamic environment, and enjoys supporting others through strong communication and task management. This is a great opportunity for someone who is energized by a fast-moving workplace and takes pride in keeping operations running smoothly. What You Will Do
Serve as the primary point of contact for incoming phone calls and email requests from the Commercial Sales team and their customers.
Schedule and coordinate sales appointments, customer site visits, and internal meetings.
Track and manage follow-up actions to ensure timely responses and outstanding service.
Maintain detailed records of communications, scheduling activities, and customer interactions.
Collaborate with internal departments to support sales efforts and resolve scheduling or service-related issues.
Communicate effectively and professionally with both internal stakeholders and external customers.
Contribute to the overall efficiency of the Commercial Sales team by anticipating needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. NOCO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. What You Will Need
Proven experience in administrative coordination, sales support, and customer service
Proficiency in Microsoft Office Suite, including Outlook, Excel, Teams, and other scheduling or CRM tools
Strong organizational skills with the ability to manage competing priorities and deadlines
Excellent verbal and written communication skills
High attention to detail and a commitment to accuracy
Ability to thrive in a fast-paced environment and work independently or collaboratively
Friendly, professional, and confident demeanor with a customer-first mindset
Experience coordinating with cross-functional teams
Familiarity with internal sales processes or commercial service operations is a plus
What We Offer
Work/life balance
Generous medical insurance offerings
Dental and vision plans
Company-paid life insurance
Company-paid short-term disability
401(k) with company match
Health savings accounts
Vacation and NOCO Time
Employee and family assistance program
Company-paid training
Safety incentives
Years of service incentives