CSR/Dispatcher Position Available In Nassau, New York

CSR/Dispatcher PatchitUP of Suffolk County, NY 36 Gazza Boulevard, Farmingdale, NY 11735 We pride ourselves on our positive culture, dedication to being the BEST, and desire for expansion. We’re looking for a motivated and dynamic individual to join our team as a B.E.S.T. Representative, commonly referred to as a CSR and Dispatcher.

What We Offer:

Full-Time, Year-Round Position Supplemental Health, Vision, and Dental Insurance Paid Time Off & Holidays Supportive and Professional Work Environment Career Advancement Opportunities Ongoing Training & Development Opportunity to grow within a nationally recognized brand

Key Responsibilities:

Oversee daily scheduling and dispatching of technicians Handle incoming customer calls, book appointments, and provide updates Maintain excellent customer service from start to finish Monitor job progress and adjust technician schedules in real time Use ServiceTitan software to manage scheduling, invoicing, and job flow Ensure accurate data entry, job notes, and customer records Manage office supplies, documentation, and administrative tasks Generate daily performance reports and assist with operational planning Foster a positive and team-oriented office culture

Requirements:

2+ years of experience in dispatching, customer service, or office management (home service industry preferred) Strong communication, multitasking, and organizational skills Experience with dispatch or CRM platforms (ServiceTitan experience is a strong plus) Ability to work in a fast-paced environment and adapt to changing priorities Customer-first attitude with a proactive mindset Dependable, detail-oriented, and solution-driven Join a team that values your contribution, offers opportunities for growth, and fosters a collaborative work environment. If you’re looking to be part of a dynamic and expanding company, apply now.