Dispatcher Position Available In Schenectady, New York

Dispatcher – Service Operations | Horizon Bradco (A Smart Care Company)

Location:

Schenectady, NY Keep the kitchen running, one dispatch at a time. At Horizon Bradco, we don’t just fix commercial kitchen equipment—we keep the heartbeat of restaurants, grocery stores, and foodservice operations alive. As one of our Dispatchers, you’ll be the mission control for a team of field technicians, ensuring the right tech hits the right job at the right time. You’re not just assigning routes. You’re orchestrating a daily symphony of service excellence.

What You’ll Do:

Own the schedule. Route technicians to service calls in a way that maximizes efficiency, minimizes travel time, and meets customer commitments. Be the hub. Act as the primary point of contact for a team of technicians in your territory. Drive performance. Use call clustering, smart routing, and real-time updates to boost technician productivity and reduce costs. Problem-solve on the fly. Keep service levels high even when priorities shift—because they will.

What You Bring:

High school diploma or equivalent (required) 3+ years of experience in dispatch, customer service, or restaurant/field operations Tech-savvy mindset with Microsoft Office and Windows systems Strong communication skills and an eye for operational efficiency Bonus if you’ve used SAP or other scheduling/dispatch platforms Why Horizon Bradco / Smart Care? We’re the largest independent service company in the commercial kitchen equipment space—serving national brands and local favorites alike. You’ll join a tight-knit team that values reliability, problem-solving, and staying cool under pressure. And yes, we have plenty of room to grow. Dispatch smarter. Serve faster. Make a real impact. About Smart Care Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com. Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Our strong reputation and leading customer service stems from our high-quality technician base, breadth of services and quick response times. We are OEM-agnostic with the ability to service more than 10,000 types of equipment – giving you a valuable, single source provider to all your kitchen and refrigeration equipment needs. As we continue to build upon our foundation of world class technicians and national coverage, it is centered around how to better serve our broad range of customers – from grocery to restaurants, from corporate dining to hospitality, from large entertainment venues to higher education, from cold storage to convenience stores, from healthcare to casinos.