Service Dispatcher Position Available In Schenectady, New York
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Job Description
Service Dispatcher Horizon Bradco Schenectady, NY 12305 Dispatcher – Service Operations | Horizon Bradco (A Smart Care Solutions Company)
Location:
Schenectady, NY Keep the kitchen running, one dispatch at a time. At Horizon Bradco, we don’t just fix commercial kitchen equipment—we keep the heartbeat of restaurants, grocery stores, and foodservice operations alive. As our Dispatcher , you’ll be the mission control for a team of field technicians, ensuring the right tech hits the right job at the right time. You’re not just assigning routes. You’re orchestrating a daily symphony of service excellence.
What You’ll Do:
Own the schedule. Route technicians to service calls in a way that maximizes efficiency, minimizes travel time, and meets customer commitments. Be the hub. Act as the primary point of contact for a team of technicians in your territory. Drive performance. Use call clustering, smart routing, and real-time updates to boost technician productivity and reduce costs. Problem-solve on the fly. Keep service levels high even when priorities shift—because they will.
What You Bring:
High school diploma or equivalent (required) 3+ years of experience in dispatch, customer service, or restaurant/field operations Tech-savvy mindset with Microsoft Office and Windows systems Strong communication skills and an eye for operational efficiency Bonus if you’ve used SAP or other scheduling/dispatch platforms Why Horizon Bradco / Smart Care? We’re the largest independent service company in the commercial kitchen equipment space—serving national brands and local favorites alike. You’ll join a tight-knit team that values reliability, problem-solving, and staying cool under pressure. And yes, we have plenty of room to grow. Dispatch smarter. Serve faster. Make a real impact.
Job Type:
Full-time Pay:
$23.00 – $25.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Referral program Vision insurance
Schedule:
8 hour shift Day shift Holidays Monday to Friday On call Weekends as needed Ability to
Commute:
Schenectady, NY 12305 (Required)
Work Location:
In person
