Dispatcher Position Available In Suffolk, New York

Dispatchers play a meaningful role in managing our towing resources to keep our vehicle pickups and deliveries running smoothly, which optimizes our branch productivity. Dispatchers embody our “will to win” and “team player” values, by providing outstanding customer service to our towing partners and pivoting to coordinate for capacity and resource demands. They play a crucial part in IAA’s business and branch growth. What are the Requirements? HS Diploma is preferred, but equivalent work experience is great too! Bilingual English/Spanish, or professional working proficiency in Spanish preferred 1 year of related or transferrable experience Strong organizational skills & attention to detail Strong judgment & decision-making skills Positive, professional demeanor Excellent verbal communication skills Ability to function well as part of a team Comfortable with technology & proficient in MS Office While not required, it would be awesome to have dispatch experience and/or knowledge of DOT (Department of Transportation) and safety regulations What do IAA Dispatchers Do? Manage tow truck resources and assign work in an efficient manner to achieve on-time performance & optimize tower productivity Plan future day resource requirements and coordinate with towers to line up required truck resources. Identify when demand exceeds tow truck capacity & refer to part-time networks for additional resources Recruit new towers to build tow networks with added resources Provide necessary documentation to drivers for each pickup and delivery, including check & cash handling as needed Monitor work-in-progress & make necessary adjustments to ensure timely performance Review driver records to ensure completeness & accuracy & take corrective action as needed Communicate driver problems or potential problems to the management team Establish and Maintain good, positive working relations with all tow drivers Other duties as assigned