Security Dispatch Specialist Position Available In Anderson, South Carolina
Tallo's Job Summary: The Security Dispatch Specialist is responsible for receiving and responding to emergency and non-emergency calls, dispatching Security Officers, maintaining logs, and monitoring video surveillance and alarm systems. Qualifications include excellent communication skills, decision-making ability, multitasking skills, geographical knowledge, technical proficiency, a calm demeanor, empathy, attention to detail, and the ability to work under pressure.
Job Description
SUMMARY OF POSITION PURPOSE A
Security dispatcher, also known as an emergency dispatcher, receives emergency and non-emergency calls from staff, patients and/or visitors quickly assesses the situation, determines the appropriate response based on location and emergency type, and relays critical information to the relevant Security Officer(s), all while maintaining composure in high-stress situations.
SPECIFIC DUTIES AND RESPONSIBILITIES
+ Answering emergency calls: Receiving incoming calls from various sources like phone, or alarm systems or other communications technologies. + Gathering information: Asking clarifying questions to determine the nature of the emergency, location and any critical details. + Dispatching Security Officer(s): Sending the appropriate emergency response Security Officers to the scene based on the situation. + Maintaining logs: Accurately recording call details and dispatch information on a computer-aided dispatch system and/or Security Logbook. + Monitoring radio traffic: Staying updated on the status of dispatched Security Officer(s) and coordinating responses, with additional Security Officer(s). +
Monitoring Video Surveillance System:
Maintain visual awareness of video surveillance system for identified critical locations throughout multiple campuses. +
Monitoring Alarm System:
Maintain acute awareness of AnMed’s infant abduction system and panic alarms throughout multiple campuses.
IV. EDUCATION/QUALIFICATIONS
+ High school graduate + Excellent communication skills: Ability to communicate with callers clearly and calmly in stressful situations. + Decision-making ability: Quickly assess emergency situations and make appropriate dispatch decisions under pressure. +
Multitasking:
Handle multiple calls and situations simultaneously while maintaining focus. + Geographical knowledge: Familiarity with multiple campuses, and locations within each campus. + Technical proficiency: Efficiently operate dispatch systems, video surveillance system, access control system and radio equipment + Calm demeanor: Remain composed and professional even when dealing with distressed or agitated callers. + Empathy and compassion: Understand the seriousness of emergency situations and provide emotional support when needed. + Attention to detail: Accurately record all relevant information to ensure proper response. + Ability to work under pressure: Perform effectively in fast-paced and high-stress environments.
