Security Dispatch Specialist Position Available In Anderson, South Carolina

Security Dispatch Specialist
AnMed • Security
Anderson, SC
Support
Hours per

Week:

8:00 am – 8:00 pm
Hours/Pay Period (Bi-Weekly) : 84.0

Benefit Eligible:

Yes
Req # 27596 SUMMARY

OF POSITION PURPOSE A

Security dispatcher, also known as an emergency dispatcher, receives emergency and non-emergency calls from staff, patients and/or visitors quickly assesses the situation, determines the appropriate response based on location and emergency type, and relays critical information to the relevant Security Officer(s), all while maintaining composure in high-stress situations.

SPECIFIC DUTIES AND RESPONSIBILITIES

Answering emergency calls: Receiving incoming calls from various sources like phone, or alarm systems or other communications technologies.
Gathering information: Asking clarifying questions to determine the nature of the emergency, location and any critical details.
Dispatching Security Officer(s): Sending the appropriate emergency response Security Officers to the scene based on the situation.
Maintaining logs: Accurately recording call details and dispatch information on a computer-aided dispatch system and/or Security Logbook.
Monitoring radio traffic: Staying updated on the status of dispatched Security Officer(s) and coordinating responses, with additional Security Officer(s).

Monitoring Video Surveillance System:

Maintain visual awareness of video surveillance system for identified critical locations throughout multiple campuses.

Monitoring Alarm System:

Maintain acute awareness of AnMed’s infant abduction system and panic alarms throughout multiple campuses.

IV. EDUCATION/QUALIFICATIONS

High school graduate
Excellent communication skills: Ability to communicate with callers clearly and calmly in stressful situations.
Decision-making ability: Quickly assess emergency situations and make appropriate dispatch decisions under pressure.

Multitasking:

Handle multiple calls and situations simultaneously while maintaining focus.
Geographical knowledge: Familiarity with multiple campuses, and locations within each campus.
Technical proficiency: Efficiently operate dispatch systems, video surveillance system, access control system and radio equipment
Calm demeanor: Remain composed and professional even when dealing with distressed or agitated callers.
Empathy and compassion: Understand the seriousness of emergency situations and provide emotional support when needed.
Attention to detail: Accurately record all relevant information to ensure proper response.
Ability to work under pressure: Perform effectively in fast-paced and high-stress environments. About AnMed Founded in 1908, AnMed is an independent, not-for-profit health system serving Upstate South Carolina and northeast Georgia. It is licensed for 648 beds and anchored by AnMed Medical Center, a 495-bed acute-care hospital that’s earned the prestigious Magnet designation from the American Nurses Credentialing Center since 2012. Also included are a heart and vascular center, a maternity center and a comprehensive cancer center located in Anderson. The AnMed Piedmont campus opening in 2025 is among new locations for the growing system. AnMed Rehabilitation Hospital, AnMed Cannon in Pickens and more than 60 physician practices are also among service sites spread from Easley to Hartwell, Georgia. The system has 620 physicians on medical staff and about 3,600 employees. It is Anderson County’s largest private employer. Guided by core values of compassion, integrity, accountability, innovation and collaboration, AnMed was named one of the nation’s “Great Community Hospitals” by Becker’s Hospital Review. It is one of three systems in the nation to earn the 2024 Carolyn Boone Lewis Equity of Care Award from the American Hospital Association.