Service Dispatcher Position Available In Beaufort, South Carolina

Service Dispatcher 4.0 4.0 out of 5 stars 76 Beach City Rd, Hilton Head Island, SC 29926 EAC HeatingAir is looking for our next rockstar! We have been proudly serving the communities of Hilton Head Island, Bluffton, Okatie, and the surrounding areas for over 30 years. With years of industry experience under our belt, we’re all about keeping things cool (or warm!) with top-tier HVAC products and services. Our dedication to excellence has earned us the prestigious Carrier’s President’s Award – 6 times! But what really fires us up? Delivering outstanding customer satisfaction backed by expert knowledge and a passion for superior service. When you choose to be on our team, you’re a part of a team that truly cares! We are currently seeking a highly motivated and professional Service Dispatcher to join our team. The ideal candidate will possess excellent communication skills, a positive attitude, and a strong sense of self-motivation. The ability to multitask, remain flexible, and perform efficiently in a fast-paced environment is essential for success in this role. Why Work for Us? Family-Owned with Over 30

Years of Experience:

As a locally owned business with more than three decades of service in the area, EAC HeatingAir offers a stable, supportive environment where you can grow professionally.

Outstanding Reputation:

With a stellar reputation backed by 5-star Google reviews, you’ll be part of a company that is trusted and highly regarded by its customers.

Consistent Year-Round Work:

Enjoy the stability of consistent, year-round work, ensuring a reliable income and job security in a dynamic industry.

Career Development Opportunities:

As a growing company, EAC HeatingAir provides excellent opportunities for career advancement, allowing you to develop and refine your skills as the business expands.

Positive Team Environment:

Become part of a team that values strong relationships, where every member is friendly, supportive, and committed to creating a collaborative work culture built on mutual respect.

Position Summary:

The service dispatcher is responsible for managing the daily schedules of service technicians, ensuring efficient dispatching as service calls are completed. This includes coordinating return trips with customers when parts are available and maintaining the on-call schedule for technicians. The role involves keeping the customer database up to date with accurate information and maintaining clear, concise communication with department managers, employees, and customers.

Work Schedule:

Monday to Friday, 7:30 am to 5:00 pm with a 1-hour lunch break

Compensation:

$23 – $26 per hour, based on experience, plus spiffsbenefits. On average our dispatchers are making $60,000+ yearly.

Our Benefits:

60% -70% company paid medical insurance for the employee 50% company-paid medical insurance for the dependents 50% company-paid dental and vision insurance Company-paid shortlong-term disability insurance Company-paid life insurance 6 paid holidays Starting at 5 paid vacation days after 1 year of employment IRA with 3% company match

Qualifications :

HS diploma, GED, or equivalent Minimum a year of dispatching experience in the service industry 5+ years of customer service or dispatching experience Advanced customer service skills Strong attention to detailability to prioritize Strong multitaskingproblem-solving skills Clearprofessional communication Geographical knowledge of service area or map reading skills Knowledge of the HVAC industry is recommended but not required Intermediate computer skills (proficiency with MS Word, Excel, Outlook) Experience with Service Titan software is a plus